Technology

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Customer Experience

Why achieving profit-market fit is essential for scaling brands

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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Case Study
Trust & Safety

Preventing fraud for a global tech company in the travel and hospitality space

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

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Trust & Safety

Taking account: Why brands need to invest in profile moderation

To keep their communities safe, brands must moderate user-generated content, including the content of user profiles. Learn all about profile moderation.

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Case Study
Cloud & IT Lifecycle

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS International's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

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Case Study
AI Data

Building a multilingual dataset with high-quality data collection and annotation

Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.

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Case Study
AI Data

Facilitating transactional review and online shopping services for a global tech giant

Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.

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Case Study
Cloud & IT Lifecycle

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Two smart phones exchanging NFTs
Trust & Safety

Non-fungible tokens: A guide to overcoming CX challenges for the NFT marketplace

NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.

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Digital Experience

Web3: Past, present and future

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

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Customer Experience

Signs it's time to consider customer experience outsourcing

There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.

Case Study
AI Data

Enhancing the AI Community’s well-being with a holistic wellness strategy

Discover how a leading technology company leveraged TELUS International’s expertise to develop one of the first global wellness strategies on their behalf.

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Case Study
Trust & Safety

Strengthening a global social media giant’s brand reputation

Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.

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