Technology

  1. Insights
  2. Technology
Illustration of two people shaking hands and two overlapping squares
3D illustrations of various travel iconography
Case Study
Trust & Safety

Preventing fraud for a global tech company in the travel and hospitality space

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

Illustration of laptop depicting a user profile, as well as some additional iconography like a shield and lock to convey safety
Trust & Safety

Taking account: Why brands need to invest in profile moderation

To keep their communities safe, brands must moderate user-generated content, including the content of user profiles. Learn all about profile moderation.

Image of computer screen with cloud on it
Case Study
Cloud & IT Lifecycle

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS International's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

Image of man speaking into phone
Case Study
AI Data

Building a multilingual dataset with high-quality data collection and annotation

Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.

Feature image of person shopping online with phone and laptop
Case Study
AI Data

Facilitating transactional review and online shopping services for a global tech giant

Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.

Illustration of a person repositioning a downward trend on a graph to make it positive, symbolizing strategies to overcome a downturn
Customer Experience

Streamlining operational costs amid a tech downturn

The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.

Image of a robot and two people working on laptops
Case Study
Cloud & IT Lifecycle

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Two smart phones exchanging NFTs
Trust & Safety

Non-fungible tokens: A guide to overcoming CX challenges for the NFT marketplace

NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.

Futuristic illustration of person entering a new reality
Digital Experience

Web3: Past, present and future

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

Bell with a red circle and exclamation mark meant to symbolize a "sign"
Customer Experience

Signs it's time to consider customer experience outsourcing

There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.

Case Study
AI Data

Enhancing the AI Community’s well-being with a holistic wellness strategy

Discover how a leading technology company leveraged TELUS International’s expertise to develop one of the first global wellness strategies on their behalf.

Preview image for content moderation case study
Case Study
Trust & Safety

Strengthening a global social media giant’s brand reputation

Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now

Check out our solutions

Upgrade your CX operations. From customer care to content moderation to bots and AI

Learn more