Travel & Hospitality
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Enhancing the digital workplace for a large North American airline with a skilled service desk
Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.
Digital ExperienceSustainable travel, bleisure trips and other travel trends to watch for in 2022
Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.
Digital ExperienceSix ways to help your CX team handle the influx in travel volume
Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.
Customer ExperienceHow to prepare for a post-pandemic surge in the travel and hospitality industry
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
Customer ExperienceThree ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
Customer ExperienceHow travel and hospitality brands are adapting with the pandemic
As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
Customer ExperienceFour ways to connect with Baby Boomer leisure travelers
Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.
Customer ExperienceHow Generation Z is changing, and challenging, the future of travel
Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.
Trust & SafetyHow a boutique hotel landed new guests with social media
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
Digital ExperienceWhy the best travel agent may be a bot
Artificial intelligence is causing a major upheaval in the travel industry, bringing sophisticated recommendation engines that are helping travelers find and book the deals that best suit their specific needs — without having to ask.
Digital ExperienceThe difference between good and great travel and hospitality customer service
There’s often a fine line between “good” and “great” customer service. Discover four ways travel and hospitality brands can take their customer experience to the next level.
Trust & SafetyDoing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
Customer ExperienceHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
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