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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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cloud unlock

How to maximize the full value of the cloud

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.

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Omnichannel made easy: Implementation checklist for travel and hospitality companies

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

Workbook 

This workbook covers:

Get ready for change

Ask the right questions

Want to speak with an expert?

Today’s digital-first world has left many organizations behind in their technical abilities to compete. Rapidly innovating technologies and shifting customer expectations require a business to be agile, innovative, and focused on the customer. Readers of this IDC Workbook, sponsored by TELUS International, will gain an understanding of the imperative to engage in digital transformation to create a differentiated customer experience — and, via the checklist of questions provided, guide strategic digital discussions and evaluations within their organization.

Guide the strategic digital discussions and evaluations within your organization with this workbook created in partnership with IDC.

IDC TELUSIntl Digital CX Workbook

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Digital Transformation Workbook

Check out our solutions

Digital Experience (DX)

Preparing for the digital customer experience: Asking the right questions to turbo-charge digital transformation

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Preview image: Deploying automation to assist agents at a consumer robotics company

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

PDF for case study titled "Deploying automation to assist agents at a consumer robotics company"

Deploying automation to assist agents at a consumer robotics company

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AI & Bots

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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Want to speak with a Service Desk expert?

Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.

Enhancing the digital workplace for a large North American airline with a skilled service desk

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IT Service Desk

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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Executive survey results: CX outsourcing in 2023

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

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Resource CaseStudy GoogleCloud M4CE

Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

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Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

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Trust, Safety & Security

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AI Data Solutions

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Advisory Services

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

Travel & Hospitality

Enhancing the digital workplace for a large North American airline with a skilled service desk

Enhancing the digital workplace for a large North American airline with a skilled service desk

Omnichannel made easy: Implementation checklist for travel and hospitality companies

Omnichannel made easy: Implementation checklist for travel and hospitality companies

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