Travel & Hospitality

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Airplane leaving a trail of five stars, meant to symbolize positive customer experiences in the travel and hospitality industry
An airplane pilot and a member of the cabin crew walking in an airport carrying luggage.
Case Study
Cloud & IT Lifecycle

Enhancing the digital workplace for a large North American airline with a skilled service desk

Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.

Laptop screen with a tropical beach spilling out of it
Digital Experience

Sustainable travel, bleisure trips and other travel trends to watch for in 2022

Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

Closeup photo of an airplane on a runway
Digital Experience

Six ways to help your CX team handle the influx in travel volume

Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.

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Case Study
AI Data

Improving search relevance for a fast-growing unicorn

Learn how TELUS International classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.

Preview of case study
Case Study
Cloud & IT Lifecycle

Optimizing an AWS cloud account for HI Canada

While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS International to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.

Mobile phone behind an airplane, clouds, a hot air balloon, luggage, a camera, a hat, glasses, starfish, sandals and a map
Customer Experience

How to prepare for a post-pandemic surge in the travel and hospitality industry

Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.

Airlines COVID travel
Customer Experience

Three ways airlines are reinventing COVID travel

Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

Travel and hospitality adapting with pandemic
Customer Experience

How travel and hospitality brands are adapting with the pandemic

As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.

Baby boomer travelers taking a selfie on a smartphone.
Customer Experience

Four ways to connect with Baby Boomer leisure travelers

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Generation Z traveler looking at phone while waiting at the airport with luggage
Customer Experience

How Generation Z is changing, and challenging, the future of travel

Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.

Woman with suitcase walking down cobble stone road in Europe
Trust & Safety

How a boutique hotel landed new guests with social media

Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.

E-book
Digital Experience

Travel & hospitality customer experience: A high-tech, high-touch approach

Learn how leading travel & hospitality brands are taking a high-tech, high-touch approach to deliver better customer experiences.

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