People & Culture

Podcast

How Patagonia's employee engagement leads to great CX

Evelyn Doyle, HR Director EMEA at Patagonia, talks to us about how empowering employees to be a part of something bigger is the secret that’s stitched into Patagonia’s fabric.

Corporate Culture

Future-proofing your corporate culture

Working remotely has its fair share of challenges. Discover key strategies to inspire and engage your employees and keep your corporate culture going strong.

Remote Workplace

What's the surprising key to long-term remote working productivity?

Discover how compassion, culture and communication can help decrease employee burnout and build better engagement in a remote work environment.

Corporate Culture

Why you need to personalize the employee experience

Attracting, engaging and retaining top talent is a key priority for most brands. Discover how you can better personalize the employee experience.

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Remote Workplace

Remote Talent Acquisition Solutions

From virtual job fairs to digital interviews to remote hiring, training, coaching and workforce management, our Remote Talent Acquisition solutions cost-effectively source and manage the right talent to support your customer experience operations.

Case Study

Recruitment & Hiring

RPO for strategic hiring and sourcing

Finding a trusted partner in recruitment process outsourcing (RPO) can help shape and bring a recruitment strategy to life. Learn how TELUS International empowered a client for growth with rapid scaling.

Remote Workplace

The future of work: how virtual desktops enable a high-tech, high-touch approach for remote work

In times of crisis, the way a company responds can make all the difference. Discover how brands can utilize a high-tech, high-touch approach for a seamless transition to remote work.

Remote Workplace

From the boardroom to the living room: Navigating the shift to at-home customer support

From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.

Case Study

Remote Workplace

Meeting increasing CX demands during times of crisis

Discover how TELUS International securely mobilized its large workforce to ensure the business continuity of CX operations for its clients during the COVID-19 pandemic.

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Remote Workplace

Work Anywhere

Staying connected to your customers is key to business continuity, but it can be a challenge in today’s changing economy. Our work-at-home / Work Anywhere solution removes barriers, enabling your team to work anytime and anywhere to deliver high-tech, high-touch CX support.

Diversity & Inclusion

The power of gender equality in the workplace

International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS International’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.

Cat curiously peeking out from behind the white background

Corporate Culture

How curiosity in the contact center leads to better CX

Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

Check out our solutions

Streamline your customer administration needs to drive both productivity and performance.

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