People & Culture
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From the boardroom to the living room: Navigating the shift to at-home customer support
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
Staying connected to your customers is key to business continuity, but it can be a challenge in today’s changing economy. Our work-at-home / Work Anywhere solution removes barriers, enabling your team to work anytime and anywhere to deliver high-tech, high-touch CX support.
The power of gender equality in the workplace
International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS International’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.
How curiosity in the contact center leads to better CX
Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.
How to prepare customer service agents for threatening or emergency interactions
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
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