Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
Employee feedback has the ability to reshape both your business and the customer experience. Discover some of the leading ways to elevate your teams’ voices.
Employees are tired of boring PowerPoint presentations and training manuals as thick as a brick. Discover how gamified work experiences promote engagement and inspire customer service agents to perform at their peak.
Bots are a friend to your customer service team, but they’re often seen as a foe. Learn how to change staff mindset and maximize the AI opportunity.
If your employees love your company, then your customers are sure to follow. Discover how employee journey mapping can create a virtuous cycle that benefits your team members, your customers and your bottom line.
The benefits of Recruitment Process Outsourcing range from cost savings to a higher caliber of staff — but first, you have to find the right RPO partner. Here’s how to optimize your talent acquisition efforts without busting your budget.
TELUS International’s Talent Acquisition Solutions enhances your talent attraction, optimizes your recruitment process and streamlines operations while reducing costs. Our experts utilize unique recruitment tactics and leading-edge technology to cost-effectively secure and manage the right talent to drive your business forward.
By virtue of its name, ‘self-care’ is personal, but that doesn’t mean companies don’t play a role. Discover initiatives that promote self-care in the contact center to ensure your greatest assets are healthy, engaged and inspired.
Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.
Discover top tips for hiring, training and engaging your customer service team in the digital age.
Discover four leadership traits needed to build a customer-obsessed organization.
Streamline your customer administration needs to drive both productivity and performance.