On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
Read the 2022 TELUS International Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.
Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.
Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.
Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.
Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.
Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.
Streamline your customer administration needs to drive both productivity and performance.