People & Culture

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How outsourcing can facilitate culture-led growth, according to leaders

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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Recruitment & Hiring

How virtual recruitment can help brands stand out

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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Case Study

Recruitment & Hiring Communications & Media

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Chairs and a search bar, with one chair highlighted, meant to symbolize recruiting and hiring

Recruitment & Hiring

Attracting and hiring top talent in content moderation

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

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Recruitment & Hiring

The Great Resignation: Attracting and retaining top CX talent

Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.

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Remote Workplace

Four CSR best practices for a remote work environment

Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.

Recruitment & Hiring

Why agents who take control perform best

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

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Corporate Culture

Infographic: Visualizing the future of work

TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

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Remote Workplace

Three key remote recruitment best practices and hiring strategies

Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.

Illustration of person working remotely on a laptop, with a phone, notepad, tea, lamp and plant nearby

Remote Workplace

Customer care from anywhere

Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.

Podcast

Remote Workplace

How to engage a remote workforce with technology

On this episode, we’re joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. Listen for insights on how to use technology for remote workforce engagement.

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Diversity & Inclusion

Five of the biggest governance trends impacting business today

In the digital age, navigating risk and compliance takes constant attention. Read on to learn the top five governance trends impacting businesses today.

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