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Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a telescope looking to find talent.
Podcast
Recruitment & Hiring

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out. Listen for the compelling perspectives of Tricia Williams, director, research, evaluation and knowledge mobilization at Future Skills Centre, and Pamela Rodas, senior director, global talent acquisition at TELUS International.

Illustration of a person playing video games on a desktop computer in a bedroom
Diversity & InclusionGames

The game-changing potential of diversity in player support

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

PDF cover of the 2022 Sustainability Report titled 'unlocking opportunity" with small green fern in background
Research & Reports
Corporate Culture

2022 Sustainability Report: Unlocking opportunity

Read the 2022 TELUS International Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.

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Corporate Culture

How outsourcing can facilitate culture-led growth, according to leaders

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

Grid displaying six different 3D avatars of different individuals
Recruitment & Hiring

How virtual recruitment can help brands stand out

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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Case Study
Recruitment & HiringCommunications & Media

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Chairs and a search bar, with one chair highlighted, meant to symbolize recruiting and hiring
Recruitment & Hiring

Attracting and hiring top talent in content moderation

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

An illustration of three employees holding briefcases exiting through a door and entering through another door.
Recruitment & Hiring

The Great Resignation: Attracting and retaining top CX talent

Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.

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Remote Workplace

Four CSR best practices for a remote work environment

Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.

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Recruitment & Hiring

Why agents who take control perform best

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

Illustration of humans and robots working together to piece together a puzzle
Corporate Culture

Infographic: Visualizing the future of work

TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

Illustration of two people conversing over video conferencing technology
Remote Workplace

Three key remote recruitment best practices and hiring strategies

Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.

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