People & Culture

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.

Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.

Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.

Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.

Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.

When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.

As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.