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On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out. Listen for the compelling perspectives of Tricia Williams, director, research, evaluation and knowledge mobilization at Future Skills Centre, and Pamela Rodas, senior director, global talent acquisition at TELUS International.

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How can brands leverage innovation to recruit top-tier talent?

Read the 2022 TELUS International Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.

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2022 Sustainability Report: Unlocking opportunity

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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games diversity

The game-changing potential of diversity in player support

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Set effective goals

New Forrester report

Want to speak with an expert?

This report reveals

Most programs set arbitrary, inaccurate or unrealistic goals

Ineffective goals undermine CX program credibility

Common challenges shouldn't be a roadblock to success

Three reasons to read this report

Whether your customer experience program is new, advanced or somewhere in between, goal setting is at the center of success.

This report from Forrester outlines what CX leaders need to consider when setting goals for CX metrics.

Access the report to learn about practical goal-setting techniques and how they can be deployed to overcome common challenges.

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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Contact Center Outsourcing

How to set CX metrics goals

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, vice president of customer experience innovation at TELUS International.

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How do customer expectations change in difficult economic climates?

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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germany

Don't overlook Germany as a CX outsourcing destination

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand with a fern in the background.

RPO Talent Acquisition Case Study - Communications Technology Brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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More than a game: Why player communities need content moderation

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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How virtual recruitment can help brands stand out

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2022 Sustainability Report: Unlocking opportunity

2022 Sustainability Report: Unlocking opportunity

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