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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

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Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

Discover how TELUS International supported a healthcare innovation and technology company with our flexible and secure work-from-home solution and remote recruitment and onboarding programs to deliver advanced digital health solutions to their patients.

Work Anywhere case study

Holistic Work Anywhere solution helps transform virtual mental healthcare and enable meaningful patient experiences

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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Check out our solutions

AI & Bots

TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

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Future of work

Infographic: Visualizing the future of work

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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culture led growth

How outsourcing can facilitate culture-led growth, according to leaders

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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RPO Talent Acquisition Case Study - Communications Technology Brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how TELUS International securely mobilized its large workforce to ensure the business continuity of CX operations for its clients during the COVID-19 pandemic.

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Meeting increasing CX demands during times of crisis

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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How virtual recruitment can help brands stand out

Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.

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Artificial intelligence, real benefits: Applying generative AI in CX

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Digital Experience (DX)

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

Learning Excellence Solutions

Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

Internet of Things (IoT)

Build and manage multi-cloud platforms to accelerate digital transformation.

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Uncover the right processes for enhanced business efficiency and CX outcomes.

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View every touchpoint as a brand-building opportunity.

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Enhance your sales pipeline with both new and current customers.

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Strategically source and manage your talent using our global full-service or on-demand recruiting expertise. 

Talent Acquisition - RPO

Make inefficient workflows a thing of the past. RPA can eliminate repetitive tasks and free up your valuable human capital. 

Remote Workplace

Holistic Work Anywhere solution helps transform virtual mental healthcare and enable meaningful patient experiences

Holistic Work Anywhere solution helps transform virtual mental healthcare and enable meaningful patient experiences

Meeting increasing CX demands during times of crisis

Meeting increasing CX demands during times of crisis

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