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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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(Featured) 6-steps-for-Conversational-Bot-success-A-primer

Six steps for conversational bot success: A helpful primer for chatbot implementation

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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digital trends 2023

The top digital customer experience trends in 2023

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

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como hiring

Attracting and hiring top talent in content moderation

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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Check out our solutions

AI & Bots

TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.

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Future of work

Infographic: Visualizing the future of work

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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culture led growth

How outsourcing can facilitate culture-led growth, according to leaders

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.

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The Great Resignation

The Great Resignation: Attracting and retaining top CX talent

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

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RPO Talent Acquisition Case Study - Communications Technology Brand

Strategically source high-quality talent

What to speak with an expert?

Discover how to develop an effective talent sourcing strategy.

Organizations are facing increasingly competitive conditions when it comes to sourcing high-quality talent. Learn more about how TELUS International helped a world-leading communications technology brand develop an effective talent acquisition strategy.

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Delivering an efficient and cost effective talent sourcing solution for a world-leading communications technology brand

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Talent acquisition for communications technology brand

Talent Acquisition - RPO

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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virtual recruitment

How virtual recruitment can help brands stand out

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Invest in and empower your support teams to truly excel at serving customers.

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Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

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Build and manage multi-cloud platforms to accelerate digital transformation.

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Uncover the right processes for enhanced business efficiency and CX outcomes.

CX Process Consulting 

View every touchpoint as a brand-building opportunity.

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

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