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Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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Six steps for conversational bot success: A helpful primer for chatbot implementation

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

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How can brands leverage innovation to recruit top-tier talent?

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TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

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Uncover the advantages of partnering with a trusted advisor to create and deliver your cloud vision in this IDC Info Snapshot.

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Partnering with a managed service provider can help companies achieve agility, scale, and business value with cloud

The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.

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Attracting and hiring top talent in content moderation

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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The game-changing potential of diversity in player support

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Preview image: Deploying automation to assist agents at a consumer robotics company

Want to speak with an expert?

Help your agents reach their full potential with automation

Even consumer robotics companies can benefit from a little help deploying customer experience (CX) automation. Learn more about TELUS International’s solution to improve a client’s agent efficiency and engagement.

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

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AI Bots

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

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Four ways content moderation can build trust for travel and hospitality brands

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.

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How can brands rethink data security to maintain customer trust?

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

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RPO Talent Acquisition Case Study - Communications Technology Brand

Strategically source high-quality talent

What to speak with an expert?

Discover how to develop an effective talent sourcing strategy.

Organizations are facing increasingly competitive conditions when it comes to sourcing high-quality talent. Learn more about how TELUS International helped a world-leading communications technology brand develop an effective talent acquisition strategy.

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

Delivering an efficient and cost effective talent sourcing solution for a world-leading communications technology brand

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Talent acquisition for communications technology brand

Talent Acquisition - RPO

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

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TI Resource CaseStudy 2022

Discover how Ledcor, a leading construction company, introduced robotic process automation (RPA) with RPA-as-a-Service (RPAaaS) to make key finance processes more efficient.

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Introducing efficiency for Ledcor through robotic process automation

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Simplify your next complicated project

A successful telecom migrated their entire customer base from one network to another with the help of TELUS International. Learn about the solution and the results.

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Case Study MNO migration

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Business & Process Transformation

Managing a complicated network migration for a large telecom

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TELUS International surveyed 100 leaders involved in IT Service Desk decision making about their satisfaction with their IT Service Desk and their progress when it comes to AI capabilities.

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Executive survey results: IT Service Desk optimization 

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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How virtual recruitment can help brands stand out

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Fintech & Financial Services

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Trust, Safety & Security

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Digital Experience (DX)

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AI Data Solutions

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Back Office & Automation

IT Lifecycle - cloud, application development, system operations, service desk, QA and Testing, IoT

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

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