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Digital ExperienceHealthcare

Navigating the changing landscape of healthcare patient management

Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.

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AI Data

Data governance with AI data collection

Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.

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Digital Experience

Now we're talking: Multimodal voice and the future of digital CX

Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.

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Trust & Safety

Location, location, moderation: Selecting the right locale for your content moderation operations

Uncover why choosing the right location is essential for an effective content moderation outsourcing strategy.

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Digital ExperienceFinancial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Illustration of two blocks of text running through an icon of a robot, meant to symbolize generative AI
AI Data

Generative AI 101

Generative AI is a type of AI that can be used to generate new content such as text, images, audio, video, code or synthetic data. Discover exactly how generative AI works and what you can do with it.

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Digital Experience

The top digital customer experience trends in 2023

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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Customer ExperienceTechnology

Why achieving profit-market fit is essential for scaling brands

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

Photo of TELUS International team members in an office setting, gathered around laptop computers and taking written notes
People & Culture

How outsourcing can facilitate culture-led growth, according to leaders

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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AI Data

The critical role of impact sourcing on AI model expansion

Addressing bias in AI models is a key principle of responsible AI. Discover how diversifying your team of AI contributors through impact sourcing can help.

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People & Culture

How virtual recruitment can help brands stand out

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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Digital Experience

The future of digital CX, according to leaders

See what three thought leaders had to say about the future of digital customer experience.

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