Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
A survey conducted by TELUS International unveiled consumer concerns about misinformation and bias in generative AI. Learn more.
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.