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Generative AI hallucinations: Why they occur and how to prevent them
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
Customer ExperienceOrchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
Customer ExperienceMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Customer ExperienceWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Customer ExperienceFinancial Services & FintechUnleashing efficiency using intelligent automation in banking and financial services
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
Customer ExperienceLet's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
Customer ExperienceTechnologyWhy achieving profit-market fit is essential for scaling brands
You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.
Customer ExperienceWhy accessible CX should be a priority for brands in 2023
Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.
Customer ExperienceHow asking better questions can enhance your customer service
Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.
Customer ExperienceGamesWhat growing games companies can gain from player support outsourcing
Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.
Customer ExperienceProtecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
Customer ExperienceRetail & EcommerceThree reasons why great CX is your best pull marketing tactic
Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.
Customer ExperienceCan you afford not to outsource your customer service?
Brands often overlook the hidden costs of keeping their customer experience in-house. Learn the real value of outsourcing.
