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Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography

  1. customer considering her options with questions marks around her head

  2. An illustration of a person holding a magnifying glass looking at data.

  3. Image of a number of lightbulbs, with the center lightbulb standing out in a different color to symbolize innovative ideas

  4. Illustration of a person conducting music

  5. Illustration of a person, a measuring tape and a flag, meant to symbolize measurement and goals in CX

  6. Photograph of Cape Town, South Africa at night

  7. Image of two smartphones and an arc of coins in various currencies flowing between them

  8. Two people having a conversation, framed by smartphones, meant to symbolize a video call for customer service

  9. Illustration of two people shaking hands and two overlapping squares

  10. Illustration of electronic tablet displaying various accessibility settings

  11. Illustration of a pile of question marks, with one standing out in colour

  12. video game controllers