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Protecting your customers and brand in an outsourced environment
Risk mitigation should be a top consideration when selecting an outsourcing partner. Learn what to look for to ensure your brand is protected.
People & CultureHow outsourcing can facilitate culture-led growth, according to leaders
Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.
People & CultureHow virtual recruitment can help brands stand out
Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.
People & CultureAttracting and hiring top talent in content moderation
The need for human content moderation is growing. Explore these best practices to ensure your brand is hiring the right people to keep your customers safe.
People & CultureThe Great Resignation: Attracting and retaining top CX talent
Explore what the Great Resignation is, how it is impacting organizations and best practices that brands can follow to attract and retain top talent in the continually evolving job market.
People & CultureFour CSR best practices for a remote work environment
Discover four expert corporate social responsibility (CSR) best practices for businesses operating in a remote work environment.
People & CultureWhy agents who take control perform best
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
People & CultureInfographic: Visualizing the future of work
TELUS International surveys related to the future of work explored top-of-mind themes like automation and employee wellness. Take a look at the findings.
People & CultureThree key remote recruitment best practices and hiring strategies
Remote recruiting is becoming a powerful way to expand the hunt for talent and refine the hiring experience. Discover important best practices and strategies for success.
People & CultureCustomer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
People & CultureFive of the biggest governance trends impacting business today
In the digital age, navigating risk and compliance takes constant attention. Read on to learn the top five governance trends impacting businesses today.
People & CultureCoaching at a distance: Five tips for successful virtual coaching
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
People & CultureGamesHiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
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