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Customer ExperienceTechnology

Why achieving profit-market fit is essential for scaling brands

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

Photo of TELUS International team members in an office setting, gathered around laptop computers and taking written notes
People & Culture

How outsourcing can facilitate culture-led growth, according to leaders

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

Illustration of a diverse group of people standing in front of a globe, meant to symbolize impact sourcing
AI Data

The critical role of impact sourcing on AI model expansion

Addressing bias in AI models is a key principle of responsible AI. Discover how diversifying your team of AI contributors through impact sourcing can help.

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People & Culture

How virtual recruitment can help brands stand out

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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Digital Experience

The future of digital CX, according to leaders

See what three thought leaders had to say about the future of digital customer experience.

Hour glass with sand falling
AI Data

Are we headed for an AI data shortage?

Discover how a potential AI training data shortage for language models could affect your business, and what you can do to offset its impact.

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Customer Experience

Why accessible CX should be a priority for brands in 2023

Prioritizing accessibility isn't only the right thing to do; it's also the smart thing to do. See why investing in accessible CX makes business sense.

Illustration of a pile of question marks, with one standing out in colour
Customer Experience

How asking better questions can enhance your customer service

Brands must think critically about the role of effective questions in customer experience. Learn how the right questions can unlock value.

Illustration of laptop depicting a user profile, as well as some additional iconography like a shield and lock to convey safety
Trust & SafetyTechnology

Taking account: Why brands need to invest in profile moderation

To keep their communities safe, brands must moderate user-generated content, including the content of user profiles. Learn all about profile moderation.

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Customer ExperienceGames

What growing games companies can gain from outsourcing

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

Illustration of a hand holding a magnet on a laptop screen attracting people on their phones, meant to symbolize eCommerce pull marketing
Customer ExperienceeCommerce

Three reasons why great CX is your best pull marketing tactic

Discover why investing in your customer experience is an integral part of implementing a successful eCommerce pull marketing strategy.

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Cloud & IT Lifecycle

How to maximize the full value of the cloud

Squeeze every drop of value out of your cloud deployment with tips on overcoming common challenges and optimization.

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