Case Study

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Happy customer support agents sitting at computers and speaking on headsets.
Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.
Digital Experience

Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

A young woman wearing headphones sitting at a laptop computer smiling.
People & CultureCommunications & Media

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

Discover how TELUS International implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

3D illustrations of various travel iconography
Trust & SafetyTechnology

Preventing fraud for a global tech company in the travel and hospitality space

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

Cloud icons on a blue background
Cloud & IT Lifecycle

Leveraging Google Cloud’s Migrate for Compute Engine (M4CE) to unlock new levels of cloud transformation

Discover how TELUS International’s Managed Cloud Services helped a client with the migration of virtual machines from their on-premises data center to Google Cloud.

Image of computer screen with cloud on it
Cloud & IT LifecycleTechnology

Upgrading a computing environment with TELUS International's Mainframe Cloud Services

Explore how TELUS International's Managed Cloud Services provide flexibility, cost efficiency and enhanced security and control.

An airplane pilot and a member of the cabin crew walking in an airport carrying luggage.
Cloud & IT LifecycleTravel & Hospitality

Enhancing the employee experience for a large North American airline with a skilled service desk

Discover how TELUS International partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance the employee experience during challenging industry conditions.

Image of man speaking into phone
AI DataTechnology

Building a multilingual dataset with high-quality data collection and annotation

Learn how a leading technology client leveraged TELUS International’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.

Feature image of person shopping online with phone and laptop
AI DataTechnology

Facilitating transactional review and online shopping services for a global tech giant

Examine how TELUS International evaluated high-quality data and merchant ratings to enhance the customer experience.

Image of family outside a house with a car, a stack of coins and an umbrella suspended above them
Digital ExperienceFinancial Services & Fintech

Driving efficiency with digital automation for a financial services brand

Discover how TELUS International implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

Image of a robot and two people working on laptops
Cloud & IT LifecycleTechnology

Processing vast amounts of Salesforce call data with intelligent automation solutions

TELUS International’s RPA as a Service (RPAaaS) solution enabled a technology client to quickly convert more than 60,000 Salesforce call data files into cloudstored PDFs for improved operational success.

Chatbot floating in space above a mobile phone
Digital ExperienceCommunications & Media

Enhancing mobile UX and UI for a telecommunications behemoth

Uncover how TELUS International developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

First-party trust and safety case study document with greenery in the background.
Customer Experience

Delivering high-quality first-party collections services for a large utilities provider

Discover how TELUS International’s skilled and engaged collections specialists played an integral role in the implementation of a successful collections strategy for a leading utilities provider.

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