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In this IDC Info Snapshot, discover the benefits of engaging an experienced CX partner for content moderation to safeguard your online communities.

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Expanding content moderation capabilities helps fast-growing brands earn customer trust 

A survey conducted by TELUS International unveiled consumer concerns about misinformation and bias in generative AI. Learn more.

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genai trust

Generative AI survey results: Customers expect brands to be transparent

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

In this virtual chat with TELUS International computer vision experts Ajinkya Malasane and Kaushik PS, we’ll dive deep into end-to-end sensor fusion data collection and annotation solutions for autonomous vehicle training needs.

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3d data annotation

Leveraging automation for labeling large 3D pipelines

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

TI resource eBook 800x450 The essential guide to training data 

Discover best practices for the sourcing, labeling and analyzing of training data from TELUS International, a leading provider of AI data solutions.

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The essential guide to AI training data

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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games content moderation

More than a game: Why player communities need content moderation

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Want to speak with an expert?

At TELUS International, we believe that there are some important principles to follow which can help deliver better AI outcomes. We aim to follow these principles and encourage all AI data service providers and organizations employing AI to do the same.

Discover TELUS International’s responsible AI principles for delivering better AI outcomes.

TELUS International Guidelines for Responsible AI PDF

TELUS International Guidelines for Responsible AI

Check out our solutions

AI Data Solutions

The TELUS International guidelines for responsible AI

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

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How can brands keep up with algospeak?

alexa case study resoure

Discover how TELUS International helped a leading global technology company develop its well-known voice assistant by collecting an extensive multilingual audio dataset.

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Powering voice-assistant technology through multilingual datasets

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

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Preventing fraud for a global tech company in the travel and hospitality space

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The TELUS International guidelines for responsible AI

The TELUS International guidelines for responsible AI

Expanding content moderation capabilities helps fast-growing brands earn customer trust

Expanding content moderation capabilities helps fast-growing brands earn customer trust

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