Podcast

Insights
Podcast

How can brands keep up with algospeak?

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

Trust & Safety

How can brands keep up with algospeak?

Digital Experience

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

Customer Experience

Matt Dixon on overcoming customer indecision

Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.

Digital Experience

Seth Earley on setting the groundwork for AI implementation

On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

Digital Experience Financial Services & Fintech

Bitpanda on the future of investing

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

Digital Experience Financial Services & Fintech

How a modern fintech is transforming traditional business banking

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.

Customer Experience

First time listening? Start here

TELUS International Studios invites industry thought leaders and decision makers from the world’s most disruptive brands for in-depth conversations on the latest in digital customer experience and technology. First time listening? Welcome! Here’s where to start.

Cloud & IT Lifecycle

Spotify and the future of intelligent automation

On this episode, we’re joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.

People & Culture

How to engage a remote workforce with technology

On this episode, we’re joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. Listen for insights on how to use technology for remote workforce engagement.