Podcast

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Podcast

Matt Dixon on overcoming customer indecision

Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.

Customer Experience

Matt Dixon on overcoming customer indecision

Customer Experience

Professor Ryan Hamilton on COVID-19 consumer decision-making (two years later)

On this episode, we’re joined by a returning guest: Professor Ryan Hamilton of Emory University and the co-author and co-host of The Intuitive Customer, a book and podcast series by the same name. Tune in to hear us break down his most recent research on the science of decision-making, how cognitive exhaustion has impacted our everyday lives and how the customer journey will be influenced by COVID-19 for years to come.

Digital Experience

Seth Earley on setting the groundwork for AI implementation

On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

Digital Experience Financial Services & Fintech

Bitpanda on the future of investing

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

Digital Experience Financial Services & Fintech

How a modern fintech is transforming traditional business banking

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.

Customer Experience

First time listening? Start here

TELUS International Studios invites industry thought leaders and decision makers from the world’s most disruptive brands for in-depth conversations on the latest in digital customer experience and technology. First time listening? Welcome! Here’s where to start.

Cloud & IT Lifecycle

Spotify and the future of intelligent automation

On this episode, we’re joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.

People & Culture

How to engage a remote workforce with technology

On this episode, we’re joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. Listen for insights on how to use technology for remote workforce engagement.

People & Culture

Tackling modern governance with Diligent

Learn how Diligent tackles modern governance for its customer base of over 700,000 board directors and company leaders.

Trust & Safety

How Aura is building customer trust while combating fraud

On this episode, we’re joined by Christopher Bray, chief revenue officer at Aura, a digital security unicorn. Christopher shares insights on empathetic customer care and combating fraud. Listen now.

Digital Experience

Innovating cellular technology with Marty Cooper, inventor of the mobile phone

On this episode, we’re joined by Marty Cooper, the inventor of the first ever mobile phone, and author of Cutting the Cord: The Cell Phone Has Transformed Humanity. Marty discusses his book, how the cell phone came to be, as well as his predictions for the future of AI and cellular technology.

AI Data

Coding the future

On this episode, we’re joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future.

Customer Experience

The Home Depot on shaping CX with strong values

On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot’s CX strategy.

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