Podcast
- Insights
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What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024.
- Customer Experience
What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024.
- Customer Experience
Are these digital CX resolutions on your list for 2024?
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
- Customer Experience
How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
- Customer Experience
How do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
- Customer Experience
Matt Dixon on overcoming customer indecision
Customer experience analyst and best-selling author, Matt Dixon, shares insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.
- Customer Experience
The Home Depot on shaping CX with strong values
On this episode, Mike Jones, senior director of customer care at The Home Depot, explains how an inverted pyramid management style, along with a set of timeless core values, are fundamental to The Home Depot’s CX strategy.
- Customer Experience
How Melio uses CX as a brand-defining moment
On this episode, you’ll hear Ingrid Olson, director of customer experience at Melio, share a fresh perspective on CX during periods of expansive growth.
- Customer Experience
Is your business plan future-proof?
On this episode, you’ll hear Cainthus CEO Aidan Connolly’s outlook on new technologies and the future of customer experience.
- Customer Experience
How Daily Harvest delivers premium CX at scale
On this episode of TELUS International Studios, we’re joined by Joe Gilgoff, VP of Customer Care at Daily Harvest, who started his career on the customer care frontlines. Joe emphasises the message that you do not have to sacrifice quality in scaling an operation.
- Customer Experience
Brian Solis on the novel economy and Gen-N
From how the pandemic has changed our relationship with technology, accelerated fear and anxiety, to the stress this time has had on the economy, and what it all means for your company. Brian Solis identifies this time as the “novel economy” and he introduces a new cross-generational demographic, called Generation N.
- Customer Experience
Annette Franz on tackling CX pain points
Annette Franz, founder and CEO of CX Journey, has been accelerating the industry for 20 years, analyzing companies and helping them strategically nail CX. In the interview, she also warns companies of the consequences of when CX falls to the wayside.
- Customer Experience
How Shopify adapted to demand during the pandemic
John Riordan, Director of Support and Chairman of the Board, Shopify, gives insight into how operations have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.