Podcast

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS International.

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.

Alan Coleman, Founder of Sweepr, joins us to talk about how the voice-activated customer service platform is looking to streamline CX for the smart home industry.

Alon Mor, Head of Global Customer Solutions at Wix.com, reveals how Wix uses data to enhance the overall customer experience and grow its user base.

Adrienne Gormley, VP of Global Customer Experience for Dropbox, joins us to talk about how Dropbox has turned the freemium model in to a powerful SaaS growth tactic.

Strava's co-founder Mark Gainey explains how big data allows the company to provide tens of millions of athletes with a world-class experience.