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Matt Dixon on overcoming customer indecision
Customer experience analyst and best-selling author, Matt Dixon, sits down with TELUS International Studios to share insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.
Digital ExperienceSeth Earley on setting the groundwork for AI implementation
On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.
Digital ExperienceFinancial Services & FintechBitpanda on the future of investing
On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.
Digital ExperienceFinancial Services & FintechHow a modern fintech is transforming traditional business banking
On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.
Digital ExperienceInnovating cellular technology with Marty Cooper, inventor of the mobile phone
On this episode, we’re joined by Marty Cooper, the inventor of the first ever mobile phone, and author of Cutting the Cord: The Cell Phone Has Transformed Humanity. Marty discusses his book, how the cell phone came to be, as well as his predictions for the future of AI and cellular technology.
Digital ExperienceAn Analyst's Take: Peter Ryan on the Shifts in CX
On this episode of TELUS International Studios, we chat with Peter Ryan of Peter Ryan Advisory. A former guest of the podcast way back in 2017, Peter offers a unique approach to which technology has remained on top, how the world of CX has shifted because of the COVID-19 pandemic, the use of analytics to understand your customer base, and how society’s needs have changed since then.
Digital ExperienceThe Voice Activated CX Platform Simplifying the Smart Home Industry
Alan Coleman - Founder - Sweepr
Digital ExperienceUsing Data to Understand Customers from Wix.com
Alon Mor - Head of Global Customer Solutions - Wix.com
Digital ExperienceHow Dropbox Converts Freemium Users Into Premium Payers
Adrienne Gormley - VP of Global Customer Experience - Dropbox
Digital ExperienceThe Future of Money: Fintech Insights from Circle, Ripple & Luno
Jeremy Allaire - Founder & CEO - Circle
David Schwartz - Chief Cryptographer - Ripple
Alessio Bruni – Former GM Europe - Luno
Digital ExperienceGetting Personal: Leveraging the Power of IoT and Big Data
Mark Gainey - Co-founder and Chairman - Strava
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