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Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.
Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character looking through a telescope while holding a tablet showing a graph with an arrow trending upward.
Customer Experience

How can you act as a customer experience change agent in your organization?

On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character unpacking a coffee mug from a package, with graphics indicating a timely delivery and satisfaction with the customer experience.
Customer Experience

How can brands design and deliver seamless customer experiences?

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a mobile device and sharing a five-star recommendation with a friend.
Customer Experience

How can brands deliver experiences that create loyal customer advocates?

On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.

Episode cover image for Questions for now, a TELUS International podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag
Customer ExperienceRetail & Ecommerce

What is the Frank And Oak secret for adapting to changing customer preferences?

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024".
Customer Experience

What trends are shaping customer experiences in 2024?

On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders’ priorities in 2024.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.
Digital Experience

How can employee-facing technology improve your customer experience?

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character standing in front of a phone receiving a voice input.
Digital Experience

Has the time come to prioritize voice-first experiences?

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character writing a list of goals on a bulletin board.
Customer Experience

Are these digital CX resolutions on your list for 2024?

On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character examining an error on a document in relation to a form.
Cloud & IT Lifecycle

What do people get wrong about automation?

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character drawing a star on a price tag.
Customer Experience

How can start-ups achieve the same world-class customer experience as a Fortune 500 company?

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a phone and giving a verified business profile a five-star review.
Digital Experience

How can brands rethink data security to maintain customer trust?

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a telescope looking to find talent.
People & Culture

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.