Podcast

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Podcast

How can brands rethink data security to maintain customer trust?

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Digital Experience

How can brands rethink data security to maintain customer trust?

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character holding a telescope looking to find talent.

People & Culture

How can brands leverage innovation to recruit top-tier talent?

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character using a magnifying glass to search for answers

Customer Experience

How do customer expectations change in difficult economic climates?

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

Episode cover image for Questions for now, a TELUS International podcast, featuring two illustrated characters using phones

Trust & Safety

How can brands keep up with algospeak?

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Digital Experience

A trailer for now: Questions for now — Compelling perspectives on digital CX

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

Customer Experience

Matt Dixon on overcoming customer indecision

Customer experience analyst and best-selling author, Matt Dixon, shares insights from his new book, The JOLT Effect: How High Performers Overcome Customer Indecision. Listen for his latest findings.

Digital Experience

Seth Earley on setting the groundwork for AI implementation

On this episode, we’re joined by Seth Earley, consultant and award-winning author of The AI Powered Enterprise. Tune in to hear Seth’s insights on navigating uncertainty in AI development while keeping customer experience at the forefront, and his take on the biggest challenges when it comes to human-machine partnerships.

Digital Experience Financial Services & Fintech

Bitpanda on the future of investing

On this episode, we’re joined by Lukas Enzersdorfer-Konrad, chief operating officer at Bitpanda. Tune in to hear Lukas’ take on hot-button issues in the investing space including memestock, building trust in the face of crypto scams, like Squidcoin, and what the future of investing might entail.

Digital Experience Financial Services & Fintech

How a modern fintech is transforming traditional business banking

On this episode, we’re joined by Ante Spittler, co-founder and CEO of Moss. Tune in to hear the origin story of Moss and how it was born from a passion to resolve common pain points in the customer experience.

Cloud & IT Lifecycle

Spotify and the future of intelligent automation

On this episode, we’re joined by Sidney Madison Prescott, global head of intelligent automation at Spotify. Sidney shares her take on the future of artificial intelligence, robotic process automation and machine learning, as well as some of the best practices used at Spotify to drive efficiencies. Listen now.

People & Culture

How to engage a remote workforce with technology

On this episode, we’re joined by Gideon Pridor, chief marketing officer at Workvivo, a comprehensive digital employee engagement platform that has the feel of a social networking site. Listen for insights on how to use technology for remote workforce engagement.

People & Culture

Tackling modern governance with Diligent

Learn how Diligent tackles modern governance for its customer base of over 700,000 board directors and company leaders.

AI Data

Coding the future

On this episode, we’re joined by Sinead Bovell, the founder of WAYE, a community where young entrepreneurs learn about business, technology, ethics and the future.

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