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6-steps-for-Conversational-Bot-success-A-primer 

Make the most of your conversational bot investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.

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Six steps for conversational bot success: A helpful primer for chatbot implementation

Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.

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Content moderation best practices: Maintaining brand trust in a digital world

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In this IDC Info Snapshot, discover the benefits of engaging an experienced CX partner for content moderation to safeguard your online communities.

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Expanding content moderation capabilities helps fast-growing brands earn customer trust 

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

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The top digital customer experience trends in 2023

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Access valuable digital customer experience insights

Achieve your digital CX goals

Want to speak with a digital customer experience expert?

This report includes:

Uncover anticipated challenges

Understand what's trending

Pick the right partner

Three reasons why you should download the report

As technology and consumer expectations continue to evolve, it is essential that brands adjust their customer experience strategies to meet those changing needs. Is your business keeping pace? 

To help guide your current and future strategies, uncover what digital CX goals, trends and challenges executives throughout the U.S. and Europe are focusing on in the year ahead.

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

Digital customer experience priorities in 2023

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Check out our solutions

Digital Experience (DX)

Survey results: Digital customer experience priorities for leaders in 2023

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

You've heard of product-market fit, but what about profit-market fit? Learn the difference and how scaling tech brands can achieve it.

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profit market fit

Why achieving profit-market fit is essential for scaling brands

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Preview image: Deploying automation to assist agents at a consumer robotics company

Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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Deploying automation to assist agents at a consumer robotics company

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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Executive survey results: CX outsourcing in 2023

Player support outsourcing isn't just for Triple-A studios. Learn about the benefits of outsourcing for growing games companies.

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What growing games companies can gain from player support outsourcing

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

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How can brands keep up with algospeak?

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

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Preventing fraud for a global tech company in the travel and hospitality space

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Trust, Safety & Security

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AI Data Solutions

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Back Office & Automation

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Customer Experience (CX)

Invest in and empower your support teams to truly excel at serving customers.

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Strive for the perfect connected ecosystem of engagement between sensors, devices, data and more. 

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Build and manage multi-cloud platforms to accelerate digital transformation.

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View every touchpoint as a brand-building opportunity.

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Enhance your sales pipeline with both new and current customers.

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Content Moderation

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Content moderation best practices: Maintaining brand trust in a digital world

Content moderation best practices: Maintaining brand trust in a digital world

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