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Learn the importance of content moderation, how to choose the right method and the various ways to measure your success.

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Content moderation best practices: Maintaining brand trust in a digital world

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In this IDC Info Snapshot, discover the benefits of engaging an experienced CX partner for content moderation to safeguard your online communities.

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Expanding content moderation capabilities helps fast-growing brands earn customer trust 

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

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TELUS International a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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TI Resource ForresterReport

Set effective goals

New Forrester report

Want to speak with an expert?

This report reveals

Most programs set arbitrary, inaccurate or unrealistic goals

Ineffective goals undermine CX program credibility

Common challenges shouldn't be a roadblock to success

Three reasons to read this report

Whether your customer experience program is new, advanced or somewhere in between, goal setting is at the center of success.

This report from Forrester outlines what CX leaders need to consider when setting goals for CX metrics.

Access the report to learn about practical goal-setting techniques and how they can be deployed to overcome common challenges.

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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Check out our solutions

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How to set CX metrics goals

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services: Unlocking customer experience potential with intelligent automation

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt. Listen for insights from Charles Lindsey, associate professor of marketing at University at Buffalo School of Management, and Pete Tapley, vice president of customer experience innovation at TELUS International.

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How do customer expectations change in difficult economic climates?

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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More than a game: Why player communities need content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.

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How can brands keep up with algospeak?

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

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Preventing fraud for a global tech company in the travel and hospitality space

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Content Moderation

TELUS International a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

TELUS International a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Content moderation best practices: Maintaining brand trust in a digital world

Content moderation best practices: Maintaining brand trust in a digital world

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