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In this IDC Info Snapshot, discover the benefits of engaging an experienced CX partner for content moderation to safeguard your online communities.

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Expanding content moderation capabilities helps fast-growing brands earn customer trust 

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Digital Customer Experience Priorities 2023 Preview Image

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

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Survey results: Digital customer experience priorities for leaders in 2023

Uncover how our Trust, Safety & Security Solutions are bringing value to top global companies across a range of industries. 

A circular graphic depicting all of the features of TELUS International's Trust and Safety Solutions. Listed is: Content moderation, fraud prevention, Know Your Customer, anti-money laundering, identity verification, eCommerce protection, collections, agent compliance, community management, user safety, ad moderation and localized compliance. 

Trust and Safety Solutions Overview Video

Trust, Safety & Security Solutions overview

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Outsourcing Locations E-book Feature

Discover some of the top outsourcing destinations for consideration and the factors to keep in mind as you make your decision.

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Selecting the best outsourcing destination for your business

The cover of The future of content moderation: Strategies and tools for 2023 and beyond e-book with a fern in the background.

The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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See how TELUS International can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.

Holistic digital customer experience solutions for card services

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TI Resource ForresterReport

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

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How to set CX metrics goals

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

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card-services

Going beyond transactions: How card brands can offer elite digital CX

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TI Resource WhitePaper 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

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CX Outsourcing in 2023

Executive survey results: CX outsourcing in 2023

Banking and financial services leaders are facing a number of economic headwinds. You need innovative solutions to prioritize your customers while increasing operational efficiency, empowering employees and strengthening governance.

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy. 

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Key takeaways

Discover how to leverage automation to elevate the banking customer experience

Nigel Devaraj

Ken Mertzel

Lori Branton

global industry leader — financial services

Are you ready to take your customer experience to the next level?

From streamlining complex processes to enhancing customer engagement, this webinar is your golden ticket to unlocking the true potential of automation. Watch now to gain a competitive edge and access tips for how you can transform your customer experience strategy.

Join experts from TELUS International and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.

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The future of banking and financial services webinar

Check out our solutions

Contact Center Outsourcing

The future of banking and financial services: Unlocking customer experience potential with intelligent automation

The future of banking and financial services: Unlocking customer experience (CX) potential with intelligent automation

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

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How do customer expectations change in difficult economic climates?

Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.

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Don't overlook Germany as a CX outsourcing destination

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

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More than a game: Why player communities need content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

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How can brands keep up with algospeak?

See how TELUS International helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

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Preventing fraud for a global tech company in the travel and hospitality space

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Fintech & Financial Services

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Content Moderation

Trust, Safety & Security Solutions overview

Trust, Safety & Security Solutions overview

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