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The future of content moderation: Strategies and tools for 2024 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration showing various people enacting content moderation on a website and mobile phone.

As the digital landscape continues to change, it is more important than ever for brands to stay up-to-date on content moderation best practices.

To help take your content moderation strategy to the next level, read on to gain an in-depth look at how digital content is evolving, what technology is available to help, how new and existing regulations could impact operations and more.

This e-book explores:

  • checkmarkThe critical role of AI in content moderation
  • checkmarkBest practices for hiring digital first responders
  • checkmarkWellness and engagement strategies
  • checkmarkImpactful regulations around the world

Three reasons why content moderation is essential

  1. 1

    Inappropriate user-generated content is on the rise

    According to a TELUS International survey, 53% of Americans believe it has become harder for brands and social/gaming platforms to monitor the content on their sites over the past year.

  2. 2

    Exposure to toxic content impacts customer experience

    45% of Americans said they quickly lose trust in a brand if exposed to toxic or fake UGC on its channels, and more than 40% said they would go so far as to disengage from a brand’s community after as little as one exposure.

  3. 3

    New digital experiences will pose new challenges

    Generative AI technology capable of rapidly producing high-quality text, images, videos and even music, makes the creation of deceptive information easier and can amplify the potential for its rapid dissemination.

AI: A key ingredient in content moderation success

With rising levels of UGC, content moderation has become a colossal task that cannot be achieved efficiently without the support of artificial intelligence.

See how brands are finding ways to capitalize on this technology to maintain a positive online customer experience.

An illustration of a robot helping content moderators review user generated content.

Discover best practices for protecting the protectors

Hire for resiliency

Content moderation work can be challenging. Uncover what specific personality traits employers should be looking for when recruiting individuals for content moderator roles.

An illustration of a human resources representative searching for a candidate to hire.

Take a holistic approach to well-being

A strategic approach to employee well-being is essential to developing a healthy and resilient content moderation team. See what characteristics make up an effective employee wellness program.

An illustration of a person meditating.

Leverage technology

Explore how brands are harnessing automated content filtering to support human moderators.

An illustration of a robot helping a person with content moderation.

"Candidates need to know that the employer they choose will have their best interests in mind as a valued team member, and they will not be treated as just a number."

Karen Muniz, regional director of talent acquisition, TELUS International

Access leading content moderation strategies and trends

Keep your finger on the pulse of what is happening in the world of content moderation in 2024 and beyond.


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