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Customer Experience

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

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Customer Experience

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

An illustration of various people creating user generated content on their phones.

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

Latest Insights

Case Study
Customer Experience Communications & Media
Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS International’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
Customer ExperienceCommunications & Media
Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS International’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
Podcast
Customer Experience
Are these digital CX resolutions on your list for 2024?
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
Customer Experience
Are these digital CX resolutions on your list for 2024?
On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year.
Research & Reports
AI Data
IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
This global assessment evaluates vendors offering data labeling software technologies and capabilities.
AI Data
IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment
This global assessment evaluates vendors offering data labeling software technologies and capabilities.
Brochure
Cloud & IT Lifecycle
Application Support and Maintenance Professional Services
Ensure your applications remain efficient, secure and optimized for peak performance with our comprehensive service offering.
Cloud & IT Lifecycle
Application Support and Maintenance Professional Services
Ensure your applications remain efficient, secure and optimized for peak performance with our comprehensive service offering.
Brochure
Customer Experience
Fuel iX: AI-fueled intelligent experiences
Meet your customer experience business needs faster, and more strategically, than ever before with Fuel iX.
Customer Experience
Fuel iX: AI-fueled intelligent experiences
Meet your customer experience business needs faster, and more strategically, than ever before with Fuel iX.

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