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Customer Experience

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

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Customer Experience

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

An illustration of various people creating user generated content on their phones.

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

Latest Insights

AI Data
How to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
AI Data
How to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Case Study
Trust & Safety Games
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Trust & SafetyGames
Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
Podcast
Digital Experience
How can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS International.
Digital Experience
How can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust. Listen for the compelling insights of Dr. Dave Chatterjee, associate professor, management information systems at the University of Georgia and Steve Jablonski, vice president of information security at TELUS International.
Case Study
AI Data Automotive
Creating annotation work opportunities through impact sourcing
Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.
AI DataAutomotive
Creating annotation work opportunities through impact sourcing
Discover how TELUS International and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.
Digital Experience
Accounting for change: The CFO as chief future officer
Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.
Digital Experience
Accounting for change: The CFO as chief future officer
Chief financial officer? Try chief future officer. Learn how the role of the CFO is changing to align with economic conditions and new technology.

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