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Customer Experience

How to set CX metrics goals

Gain an understanding of the challenges faced by customer experience (CX) leaders in setting goals for their metrics — and effective techniques to persevere.

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

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Customer Experience

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

An illustration of various people creating user generated content on their phones.

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

Latest Insights

Brochure
Customer Experience
Fuel iX: AI-fueled intelligent experiences
Meet your customer experience business needs faster, and more strategically, than ever before with Fuel iX.
Customer Experience
Fuel iX: AI-fueled intelligent experiences
Meet your customer experience business needs faster, and more strategically, than ever before with Fuel iX.
Trust & Safety
Deception and detection: Generative AI and fraud
Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.
Trust & Safety
Deception and detection: Generative AI and fraud
Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.
Customer Experience
Orchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
Customer Experience
Orchestrating excellence through contact center quality management
Dive into the symphony of contact center quality management. Explore strategies, challenges and best practices that can help create a CX masterpiece.
AI Data
How to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
AI Data
How to select a large language model
With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.
Podcast
Cloud & IT Lifecycle
What do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).
Cloud & IT Lifecycle
What do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX).

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