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Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

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Customer Experience

Executive survey results: CX outsourcing in 2023

Delve into new insights about customer experience outsourcing from a survey of 712 enterprise executives with strategic decision-making authority.

An illustration of various people creating user generated content on their phones.

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The future of content moderation: Strategies and tools for 2023 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustrated representation of customer profiles and leaving a five-star review online.

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Digital Experience

Survey results: Digital customer experience priorities for leaders in 2023

TELUS International, in partnership with Statista, surveyed 250 enterprise leaders to explore where they plan to invest in digital customer experience (CX) technology in 2023. Uncover the results.

Latest Insights

Customer Experience
Let's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
Customer Experience
Let's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
Podcast
Trust & Safety
How can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.
Trust & Safety
How can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up. Listen for the compelling perspectives of Dr. Jamie Cohen, assistant professor at Queens College, City University of New York, and Siobhan Hanna, vice president and managing director of AI Data Solutions at TELUS International.
Digital Experience Healthcare
Navigating the changing landscape of healthcare patient management
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
Digital ExperienceHealthcare
Navigating the changing landscape of healthcare patient management
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
AI Data
Data governance with AI data collection
Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.
AI Data
Data governance with AI data collection
Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.
Podcast
Digital Experience
A trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).
Digital Experience
A trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS International sharing compelling perspectives on the digital customer experience (CX).

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