Clerk accepting credit card on tablet.

Technology is changing customer expectations, and we're here to help.

End-to-end digital CX solutions for global & disruptive brands

Few service providers have the combination of people, processes and technology to help companies address the entire spectrum of designing, building and delivering integrated, end-to-end digital customer experience systems.

See our solutions

Why TELUS International Wins

01

07

Why TELUS International Wins

Digital-First Experiences

In many ways, we are the digital enablers, powering customer experiences on behalf of our more than 600 global clients - many of them leading brands in their respective industries. Our end-to-end transformation services can address any stage of their digital journey as well as evolve with their priorities over time. Many client relationships started as a single program, and have now evolved into multi-solution strategies focused on added value, opportunity and growth.

Innovative digital CX solutions based on:

A holistic design, build and deliver construct

Digital-first mindset and expertise

Complete or discrete solutions as per client needs

Continued investment in end-to-end CX ecosystems


Why TELUS International Wins

Deep Domain Expertise

Our domain expertise spans clients in fast-growing industry verticals and sub-sectors, many of which are leading broader technology disruption. By serving these clients over many years, we understand their unique, industry-specific challenges and digital transformation journeys, as well as the solutions and services to address them. This domain expertise informs how we continue to build out our capabilities and serve additional clients.

Proven expertise across verticals and sub-sectors:

In tech, we are at the forefront of AI-assisted CX solutions

In games, we support player experiences for the world’s largest titles

In communications, we enable 5G, IoT and digital modernization

In eCommerce, we’ve supported leading platforms since 2007


Why TELUS International Wins

Cultural Differentiation

Over 15 years, we have carefully cultivated our caring culture by ensuring alignment with the individuals who choose to join our team, the clients we choose to work with, and the manner in which we run our business every day. Our unique approach underpins a framework that we refer to as our Culture Value Chain - where a strong culture drives team engagement and the opportunity for innovation, ultimately leading to superior services and better outcomes for our clients and their customers.

Sustaining our caring culture via:

Investing in world-class, creative and inspiring workspaces

Ongoing team member coaching and development

Frequent team member recognition to support engagement

Seeking clients that share our corporate values


Why TELUS International Wins

Globally Scaled and Agile Delivery Model

Our global delivery model enabled by next-gen technology enables us to scale while maintaining the agility needed to best serve our clients. Our fully virtualized, cloud-based infrastructure delivers seamless collaboration and enhances our ability to pivot client solutions across multiple regions, time zones and digital channels even in the face of shifting client demands or idiosyncratic events.

Flexible, global delivery:

50,000 team members strategically located across 50+ delivery centers

Locations across Asia-Pacific, Central America, Europe and North America

Delivery locations connected through carrier-grade infrastructure

During the pandemic, 95% of our team members were work-from-home enabled


Why TELUS International Wins

Diverse Client Base

Contributing to our growth and differentiating us from our peers, we partner with a diverse set of disruptive and established clients across our core industry verticals, including Tech & Games, Communications & Media, eCommerce & FinTech, Healthcare and Travel & Hospitality. Our clients trust us to support their brands and reputations, while executing on their digital customer journeys.

We are a strategic, mission-critical partner:

600+ clients across the globe

Top brands in their respective verticals

High growth markets where CX is a critical driver of success

High client referenceability to drive further growth


Why TELUS International Wins

Best-in-Class Technology and Processes

Our solutions are built upon next-gen technologies such as AI, Machine Learning (ML), Natural Language Understanding (NLU), Robotic Process Automation (RPA), cloud, mobility and analytics that enable new digital channels, unlock operational agility, and simplify processes. This is backed by a carrier-grade, cloud-based infrastructure that fuels our approach to reliability, availability and modernity. Further, our Digital Centers of Excellence and iLabs combine the best of technology with remarkable human talent. As a result, we remain agile, efficient and scalable both internally and for our clients.

Best-in-class, in action:

We’re our own customer, deploying next-gen tools to empower our teams

Our AI platforms are capable of self-learning via ML and NLU

Our data visualization tools drive insights and value for clients

Via automation, we deliver process innovation at scale


Why TELUS International Wins

Proven Leadership Team

Our proven leadership team has a successful track record of executing our strategic vision, driving growth across our business, integrating acquisitions both operationally and culturally, and maintaining our unique culture. Our leaders not only possess significant and diverse skills and experience, but are committed to leading by example and living our corporate values.

Experience and expertise:

Over 170 years of combined experience, including with public companies

Extensive industry experience within digital IT and CX

Commitment to corporate governance best practices

Commitment to transparency and communication

Girl working on a tablet with digital references overlay

Digital-First Experiences

In many ways, we are the digital enablers, powering customer experiences on behalf of our more than 600 global clients - many of them leading brands in their respective industries. Our end-to-end transformation services can address any stage of their digital journey as well as evolve with their priorities over time. Many client relationships started as a single program, and have now evolved into multi-solution strategies focused on added value, opportunity and growth.

Innovative digital CX solutions based on:

IR - Why TI Wins - Holistic circle

A holistic design, build and deliver construct

IR - Why TI Wins - Globe on pedastal

Digital-first mindset and expertise

IR - Why TI Wins - Graph

Complete or discrete solutions as per client needs

IR - Why TI Wins - Ecosystem

Continued investment in end-to-end CX ecosystems

Deep Domain Expertise

Our domain expertise spans clients in fast-growing industry verticals and sub-sectors, many of which are leading broader technology disruption. By serving these clients over many years, we understand their unique, industry-specific challenges and digital transformation journeys, as well as the solutions and services to address them. This domain expertise informs how we continue to build out our capabilities and serve additional clients.

Proven expertise across verticals and sub-sectors:

IR - Why TI Wins - Globe and screen

In tech, we are at the forefront of AI-assisted CX solutions

IR - Why TI Wins - Game controller

In games, we support player experiences for the world’s largest titles

IR - Why TI Wins - Monitor with signal

In communications, we enable 5G, IoT and digital modernization

IR - Why TI Wins - Shopping cart

In eCommerce, we’ve supported leading platforms since 2007

Cultural Differentiation

Over 15 years, we have carefully cultivated our caring culture by ensuring alignment with the individuals who choose to join our team, the clients we choose to work with, and the manner in which we run our business every day. Our unique approach underpins a framework that we refer to as our Culture Value Chain - where a strong culture drives team engagement and the opportunity for innovation, ultimately leading to superior services and better outcomes for our clients and their customers.

Sustaining our caring culture via:

IR - Why TI Wins - Buildings

Investing in world-class, creative and inspiring workspaces

IR - Why TI Wins - Growth

Ongoing team member coaching and development

IR - Why TI Wins - Medal

Frequent team member recognition to support engagement

IR - Why TI Wins - Heart in hand

Seeking clients that share our corporate values

Globally Scaled and Agile Delivery Model

Our global delivery model enabled by next-gen technology enables us to scale while maintaining the agility needed to best serve our clients. Our fully virtualized, cloud-based infrastructure delivers seamless collaboration and enhances our ability to pivot client solutions across multiple regions, time zones and digital channels even in the face of shifting client demands or idiosyncratic events.

Flexible, global delivery:

IR - Why TI Wins - Globe in hand

50,000 team members strategically located across 50+ delivery centers

IR - Why TI Wins - Locations

Locations across Asia-Pacific, Central America, Europe and North America

IR - Why TI Wins - Cloud drive

Delivery locations connected through carrier-grade infrastructure

IR - Why TI Wins - WFH

During the pandemic, 95% of our team members were work-from-home enabled

Diverse Client Base

Contributing to our growth and differentiating us from our peers, we partner with a diverse set of disruptive and established clients across our core industry verticals, including Tech & Games, Communications & Media, eCommerce & FinTech, Healthcare and Travel & Hospitality. Our clients trust us to support their brands and reputations, while executing on their digital customer journeys.

We are a strategic, mission-critical partner:

IR - Why TI Wins - Globe

600+ clients across the globe

IR - Why TI Wins - People

Top brands in their respective verticals

IR - Why TI Wins - Bullet Points

High growth markets where CX is a critical driver of success

IR - Why TI Wins - Hands shaking

High client referenceability to drive further growth

A cellphone being used with geometric shapes coming out of the screen.

Best-in-Class Technology and Processes

Our solutions are built upon next-gen technologies such as AI, Machine Learning (ML), Natural Language Understanding (NLU), Robotic Process Automation (RPA), cloud, mobility and analytics that enable new digital channels, unlock operational agility, and simplify processes. This is backed by a carrier-grade, cloud-based infrastructure that fuels our approach to reliability, availability and modernity. Further, our Digital Centers of Excellence and iLabs combine the best of technology with remarkable human talent. As a result, we remain agile, efficient and scalable both internally and for our clients.

Best-in-class, in action:

IR - Why TI Wins - Empower team members

We’re our own customer, deploying next-gen tools to empower our teams

IR - Why TI Wins - AI Platforms

Our AI platforms are capable of self-learning via ML and NLU

IR - Why TI Wins - Data visualization

Our data visualization tools drive insights and value for clients

IR - Why TI Wins - Via automation

Via automation, we deliver process innovation at scale

Proven Leadership Team

Our proven leadership team has a successful track record of executing our strategic vision, driving growth across our business, integrating acquisitions both operationally and culturally, and maintaining our unique culture. Our leaders not only possess significant and diverse skills and experience, but are committed to leading by example and living our corporate values.

Experience and expertise:

IR - Why TI Wins - Heart in hand

Over 170 years of combined experience, including with public companies

IR - Why TI Wins - Industry experience

Extensive industry experience within digital IT and CX

IR - Why TI Wins - Public experience

Commitment to corporate governance best practices

IR - Why TI Wins - Accolades

Commitment to transparency and communication


Subscription form Icon

Stay in the know

Keep up to date with the latest investor relations news.