Why culture holds the key to good customer service – free whitepaper.

We all know that corporate culture matters. But did you know, there’s a proven equation for how employee engagement drives top-line growth? We call this the “Culture Value Chain.”  

CVCcover

In partnership with Frost & Sullivan, this paper covers:

  • A proven formula showing the importance of culture on your organization and its customers
  • How culture impacts agent attrition, NPS, CSAT and/or L2R
  • The top-line impacts of engagement and agent tenure

Get your free copy now!

From the paper

Maintaining a great corporate culture is so important because it’s a cycle. Happy employees create happy customers. Happy customers keep coming back and they spend more, which creates happy investors. When investors are happy, they share more with employees, which makes them happier.

Zappos Insights Team