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Delivering Omnichannel Customer Experience

Everest Group, in partnership with TELUS International, has released its second paper in a two-part series, offering a practical guide to successful omnichannel execution.

Person using multiple devices

Omnichannel implementation may sound daunting, but organizations with a well-planned approach and strategy are quick to reap the rewards. Everest Group, in partnership with TELUS International, has released its second paper in a two-part series, offering a practical guide to successful omnichannel execution.

This assessment tool and guide includes:

  • checkmarkAn omnichannel implementation checklist on managing people, process and technology
  • checkmarkCritical success factors for an omnichannel transition
  • checkmarkMetrics and methods to assess post-implementation effectiveness

From planning to practice

Get the omnichannel delivery guide to plan out your winning strategy.

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