Checklist: Omnichannel implementation for travel and hospitality companies

With so many touchpoints in the travel and hospitality customer journey, an omnichannel implementation may seem more like a pipe dream than a reality – but we’re here to help! This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.

 

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This checklist features:

  • Distilled lessons from omnichannel CX experts
  • People, process and technology success factors
  • Data and analysis considerations
  • Direct access to our full omnichannel reports with Everest Group

 

Get your free checklist now!

From the checklist:

Putting technology and cool amenities aside, an exceptional customer experience across all touchpoints remains at the forefront of successful hospitality brands.