Boost your online chat customer service and sales with this free whitepaper.
We analyzed the qualitative metrics of an ideal online chat sales session – and this study shares the findings. Learn how you can offer the most optimal online chat customer experience.
What you get:
- Sixty in-depth chat sessions were analyzed with six Fortune 500 companies
- The most vital metrics for offering an optimal chat sales experience
- Tips to improve your chat experience and increase your sales
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From the paper
While there have been significant developments to chat platforms, technical aspects of the chat channel often overshadow the importance of the human aspects of the customer service engagement. Correctly implemented, chat can re-introduce the “human element” into the online interaction to significantly enhance the quality of the total customer experience.