Central America

Nearshore BPO expertise

Nearshore BPO expertise

Our TELUS International Central America locations offer the best bilingual Spanish and English-speaking talent pools in Central America. We are the largest BPO provider in the region with 8,000 team members spanning four sites in Guatemala and two sites in El Salvador.

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Languages served

While our core expertise remains English and Spanish, we can also serve customers in French, Italian, German and Portuguese.

Our linguistic capabilities
Our linguistic capabilities

Our facilities

Our caring culture is what makes us special and you can feel it the moment you walk into our sites. As one of our large retail clients remarked when they first arrived for a site tour: You had me at hello!  We take great pride in our workspaces where the focus is on building a community, not just a company. This makes us one of the most attractive employers in Central America with an outstanding talent pool of engaged, tenured agents.

Take a Virtual Site Tour of our operations in Central America and be inspired to come visit us in person.

From client-branded call center floors and themed meeting rooms to fitness facilities and our onsite daycare – even having coffee delivered to agent workstations – it’s no wonder our team members are so engaged when it comes to serving our global clients. Our virtual site tour video shows our Pradera site in Guatemala (1 of 4 sites) and our Plaza Merliot site (1 of 2) in El Salvador.

Video Gallery

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Why Guatemala and El Salvador?

With their close proximity and cultural affinity to the United States, Guatemala and El Salvador are ideal nearshore partners with favorable business environments that include stable, democratically-elected governments and highly-developed telecom and energy infrastructures. But it doesn’t stop there. Here are a few more facts and reasons to consider these great locations:

Guatemala El Salvador
Population 15.8 million 6.34 million
Official language Spanish Spanish
Population of English speakers 60% 70%
Largest city Guatemala City (capital) San Salvador (capital)
Number of soccer fields Thousands (including one on our building's roof) Too many to count
Number of hockey rinks 2 0
More information Guatemala’s workforce is well-suited to the needs of the BPO industry, with the largest student population in Central America. The country (like El Salvador) benefits from a low inflationary environment, enabling more cost effective services to clients. Since 2003, Guatemala has enjoyed 375.6% growth in Foreign Direct Investment (FDI), which shows the strength of its economy and the confidence of large foreign and multinational companies. Salvadorans are famous for being extremely friendly, warm and hospitable, making the country an ideal customer care location. As a bilingual nation, El Salvador is regarded as having one of the most neutral accents in Latin America for both English and Spanish. El Salvador's workforce is well-educated, with 150,000 students enrolled in advanced university and/or technical education programs. El Salvador is only 4 hours by plane from Los Angeles and 6 hours from Toronto

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Did you know?

Guatemala has the youngest population in Central America, with 70% of its people under the age of 40.