Nearshore BPO expertise
Our TELUS International Central America locations offer the best bilingual Spanish and English-speaking talent pools in Central America. We are the largest BPO provider in the region with 8,000 team members spanning four sites in Guatemala and two sites in El Salvador.Get in touch
While our core expertise remains English and Spanish, we can also serve customers in French, Italian, German and Portuguese.
Our caring culture is what makes us special and you can feel it the moment you walk into our sites. As one of our large retail clients remarked when they first arrived for a site tour: “You had me at hello!” We take great pride in our workspaces where the focus is on building a community, not just a company. This makes us one of the most attractive employers in Central America with an outstanding talent pool of engaged, tenured agents.
Take a Virtual Site Tour of our operations in Central America and be inspired to come visit us in person.
From client-branded call center floors and themed meeting rooms to fitness facilities and our onsite daycare – even having coffee delivered to agent workstations – it’s no wonder our team members are so engaged when it comes to serving our global clients. Our virtual site tour video shows our Pradera site in Guatemala (1 of 4 sites) and our Plaza Merliot site (1 of 2) in El Salvador.
Why Guatemala and El Salvador?
With their close proximity and cultural affinity to the United States, Guatemala and El Salvador are ideal nearshore partners with favorable business environments that include stable, democratically-elected governments and highly-developed telecom and energy infrastructures. But it doesn’t stop there. Here are a few more facts and reasons to consider these great locations: