hero el salvador locations

El Salvador

With a young, educated population, low labor costs, stable business climate and dollarized economy, outsourcing services continue to grow by double digits.

TELUS International offers two sites located in Santa Tecla, part of the metropolitan area of San Salvador, the country’s capital city. Only four hours by plane from LA and six hours from Toronto, our locations remain convenient to visit whether for site tours or regular business reviews. Further, our team members, like most Salvadorans, are regarded as having one the most neutral accents in all of Latin America, making it an ideal location for English and Spanish-speaking support.


CX and IT delivery centers

Central America team members

Global team engagement

Aon

Largest CX provider in Central America

Take a Virtual Site Tour of our operations in Central America and be inspired to come visit us in person. From client-branded call center floors and themed meeting rooms to fitness facilities and our onsite daycare – even having coffee delivered to agent workstations – it’s no wonder our team members are so engaged when it comes to serving our global clients. Our virtual site tour video shows our Pradera site in Guatemala (1 of 4 sites) and our Plaza Merliot site (1 of 2) in El Salvador.

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Our Facilities

Our two sites in El Salvador have convenient access to transportation, retail stores, banks and food options - and are within 25 miles of the Monseñor Óscar Arnulfo Romero International Airport.

Upon arrival, we know you’ll see, and importantly feel, our culture from the start. From client-branded contact center and IT floors to themed meeting rooms and fitness facilities to even, an onsite movie theater – it’s no wonder our team members are so engaged when it comes to serving our global clients.

benefits el salvador locations

Business Benefits

In addition to our amazing delivery centers, Salvadorans are famous for being extremely friendly, warm and hospitable. This makes the country in general, an ideal customer care location.

Nearshore advantage

Located in the middle of the Central American region, El Salvador is optimal for connections into South and North America. Flights usually have a duration of between two to six hours from some of the biggest cities.

Robust talent pipeline

With numerous universities and technical education programs, El Salvador’s workforce is well-educated and includes a rich mix of talent with English, Spanish, French, Portuguese and bilingual-speaking capabilities.

High engagement

Like all of our global sites, our teams in El Salvador remain highly engaged and ready to own the customer experience. This is measured by our industry low-annualized production attrition rates and global leading employee engagement scores.

Caring culture

For our team members, it’s important to be part of something bigger. As a result, our team members are known for their big hearts continually donating time and even money to grassroots causes right in their own backyard including building homes and youth centers for the underprivileged.


Where to find us

TELUS Plaza Merliot, San Salvador

Calle Chiltiupan y 17 Avenida Norte, Torre Transactel,
Plaza Merliot, La Libertad,
Santa Tecla,
El Salvador

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TELUS Las Cascadas, San Salvador

Calle El Pedregal y Avenida Sergio Perez, Centro Comercial Las Cascadas,
6 Nivel Santa Tecla,
El Salvador

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We can help

Learn more about partnering with us in Central America

Arrange for a site tour today.

Contact us

Proven formula for results

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