Europe

"Thirty-five ways to say we care"

"Thirty-five ways to say we care"

It’s one of our favorite sayings at TELUS International Europe. We serve our clients in over 35 languages – with locations in Romania, Bulgaria, Ireland and the UK, our teams have a diverse linguistic profile, making us an attractive option for global BPO and ITO solutions. 

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Experience our unique one-stop-shop delivery model serving global BPO and ITO needs.

We’re a natural fit when it comes to BPO services that require global customer interactions. And when it comes to ITO, our large pool of highly-skilled IT professionals ensures best-in-class engagements. Our “one-stop-shop” multilingual and multi-channel delivery model is backed by our industry expertise across travel, leisure and logistics, retail, e-commerce and gaming, telecom and technology, financial services, and pharmaceutical markets.

We speak your language

With 35+ languages at your disposal, we can serve your global customer base from a single-site location. Our growing list of languages includes:

Western Europe: English, French, German, Spanish, Italian & Portuguese Central & Eastern Europe: Romanian, Bulgarian, Russian, Czech, Turkish, Serbian, Polish, Slovenian, Croatian, Macedonian, Hungarian, Slovak, Bosnian, Ukrainian & Greek Northern Europe: Dutch, Danish, Swedish, Estonian, Finnish, Norwegian, Latvian & Flemish Other: Hebrew, Armenian, Farsi, Arabic, Azerbaijani
Our linguistic capabilities

Our locations

Our multilingual delivery model and process-intelligence culture offer clients a “one stop shop” for their customer experience and IT outsourcing needs. We have customer experience service delivery centers located in Sofia and Plovdiv (Bulgaria), Bucharest and Craiova (Romania), Cannock (UK), and Cork and Dublin (Ireland). Our centers strive for the highest standards including ISO 9001:2008, ISO 27001:2005 and PCI DSS Level 1 certifications.

Our EU delivery centers

Our facilities

Because the well-being and engagement of our team members are top priorities, we are committed to providing the best working environments to keep our team members inspired and engaged. This means offering attractive facilities complete with relaxation rooms, sports centers, onsite libraries and more.

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Why Bulgaria and Romania?

According to Cushman & Wakefield’s 2015 BPO location index, Romania and Bulgaria are now considered the third and fourth top outsourcing destinations in the world, right after the Philippines at number two and Vietnam at number one.

Here are a few reasons why Bulgaria and Romania are so attractive:

Sources: OIF, Goethe Institute, British Council, Cervantes Institute
Bulgaria Romania
Population 7.3 million 21.5 million
Capital Sofia - 1.3 million Bucharest - 2.6 million
Time zone GMT +2 GMT +2
Affiliation NATO, WTO, European Union, OIF Romania is a member state of the EU (since 2007); Nato (2002) and the OIF (1993)
More information No currency risk; local currency is pegged to Euro EU’s lowest operational costs 2-3 hour flights to major European capitals Comparable infrastructure to other European countries Well-educated and highly-skilled labour force with 80% of university graduates speaking English The country is a representative parliamentary democracy 2-3 hour flights to major European capitals Comparable infrastructure to other European countries Romania has over 100 universities, and the country produces some 30,000 engineering graduates a year, of whom 8,000 earn their degrees in IT sciences

Did you know?

Cushman & Wakefield’s 2016 BPO location index lists Romania in the top spot for mature BPO locations ahead of the Philippines, ranked second.

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outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

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