Berlin skyline

Germany

Powered by strong market potential, modern infrastructure and well-trained team members, discover our robust CX operations in Germany.

Germany’s qualities make it an attractive destination to find a customer experience partner. As a highly-developed nation, Germany is the largest economy within the European Union and the fourth-largest economy in the world. Its wealth of opportunities, stable political climate, progressive nature and high quality of life attracts many skilled workers and as such, many growing and established businesses.


CX delivery centers

Germany-based team members

Germany’s rank in digital resonance

AT Kearney 2019

Most innovative economy

Bloomberg Innovation Index 2020

  • Essen call center
  • Call center in Germany
  • Leipzig contact center

Our Facilities

From Aachen to Berlin, our nine delivery centers serve some of the largest and most well-known brands from fast-growing tech, telecommunications, retail and travel and hospitality sectors.

In addition to high-demand German language support, we maintain centers of excellence focused on digital (non-voice) services, particularly in the area of content moderation where Germany has some of strictest laws for unacceptable content. Further, our best-shoring approach enables us to leverage attractive cost structures and local skills across our expansive European footprint.

Germany U Bahn

Business Benefits

Germany’s reputation and growing prominence as an economic center attracts workers from all over Europe.

Business hub

Germans have a reputation for being hardworking and punctual - ideal traits to have in a business partner. In addition to strong business and technology skills, Germany’s cost of operation remains considerably lower than its Silicon Valley counterparts.

A leader in tech

Home to many of the world’s leading technology brands, Germany is a world-class destination for innovation, boasting leading universities and research institutes alongside major engineering, IT and manufacturing industries.

Home to tomorrow’s leaders

Germany has succeeded in drawing young tech talent from across the globe and is home to more than 1,000 public and publicly funded institutions for science, research and development.

Location, location, location

Geographically, Germany is very accessible and appealing to Eastern European talent. Many German cities are equipped with robust and reliable systems of buses, trams and subways that run on a planned schedule, making it easy for team members to commute to work.

Where to find us

TELUS International, Aachen

Jülicher Straße 336, 52070 Aachen, Germany

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TELUS International, Berlin

Stralauer Allee 2, 10245 Berlin, Germany

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TELUS International, Berlin

Greifswalder Straße 156, 10409 Berlin, Germany

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TELUS International, Dortmund

Kampstraße 42, 44137 Dortmund, Germany

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TELUS International, Dresden

Breitscheidstraße 78, 01237 Dresden, Germany

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TELUS International, Duisburg

Königstraße 13, 47051 Duisburg-Altstadt, Germany

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TELUS International, Essen (2 centers)

Dahnstraße 51, 45144 Essen, Germany

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TELUS International, Leipzig

Spinnereistraße 7, Halle 18, Eingang C, 04179 Leipzig, Germany

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We can help

Learn more about partnering with us in Germany

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