As one of the world's largest English-speaking nations with a 95% literacy rate, the Philippines remains an undisputed leader in customer service outsourcing.
Since 2005, TELUS International clients have enjoyed tremendous success in the region benefiting from a growing university-educated population, competitive labor rates and stable communications infrastructure. Today, TELUS International maintains seven sites strategically located throughout metro Manila supporting customer experience and digital IT outsourcing for some of the world’s top brands.
CX and IT delivery centers
Global team engagement
CSR Company of the Year
― Asia CEO Awards
Virtual Site Tour: Philippines
Take a Virtual Site Tour of our customer experience (CX), digital solutions and next-gen IT services in the Philippines. From dynamic operations floors, to themed meeting rooms, to onsite fitness, education and healthcare facilities - it’s no wonder our team members are so engaged when it comes to serving our global clients. In fact, we boast a local employee engagement score above 90% - positioning us as a global leader across all businesses and industries. Come see for yourself!
Our PCI certified centers are strategically located in highly accessible areas for our team members and clients.
As in all of our global centers, we believe that inspired workspaces inspire workforces. Our goal is to create a work environment that keeps our team members engaged and our employee retention well above industry averages. From themed meeting rooms and onsite gyms, to games rooms and trendy cafes, we aim to ensure that our team members are well served in order to best serve our clients.
Benefit from cost savings without sacrificing program quality. Our award-winning CX and IT delivery capabilities are founded upon a culture of sustaining - and enhancing - brand performance.
Strategic locations / safe operations
In addition to our extensive work-from-home operations, our seven offices are strategically located throughout metro Manila connected to transportation, shopping and dining hubs. When it is safe to do so, this makes getting to our centers easy for both team members and clients.
Strong talent pool
Deemed a “best employer” in the region, our unique recruitment programs ensure a steady stream of qualified candidates. And, according to A.T. Kearney, the country is constantly updating the skills and knowledge of its talent pool to keep up with the evolution of outsourcing trends and automation technology.
Long considered the most westernized of Asian countries, the Philippines is well aligned to North America culture making it an ideal location for customer care programs. Our teams have the professionalism and empathy you’d expect to meet customer demands.
From PCI certified centers to LEED certified buildings to carrier grade communications infrastructure to robust security and business continuity protocols, we ensure your programs are safe, secure and always on.
Where to find us
TELUS House Araneta Center, Quezon City
General MacArthur Avenue
Cubao Quezon City 0810
TELUS Discovery Centre, Pasig City
31/F Discovery Centre
Ortigas Center, Pasig City 1605
TELUS Market! Market!, Taguig City
5/F Market! Market! Mall
Bonifacio Global City
Taguig City 1634
TELUS House McKinley Exchange, Makati City
TELUS House McKinley Exchange Corporate Center
EDSA corner McKinley Road
Makati City 1200
TELUS House McKinley West, Taguig City
McWest Boulevard, Taguig
Metro Manila, 1634
TELUS Vertis North, Quezon City
5/F Vertis North Corporate Center 3
Quezon City, Metro Manila