TELUS Cloud Contact Center

Feature-rich, cloud-based contact center solutions

Today’s contact center customers expect speedy, accurate service. To deliver it, you need to keep your technology current by investing in the latest contact center equipment along with the resources required to manage it. We can help.

Our affordable, scalable and reliable cloud solutions use Cisco’s Hosted Collaboration platform, an end-to-end enterprise grade solution that provides you with the latest contact center technology without any capital expenditure, maintenance or upgrade costs required to service your customers. Instead, a predictable per-seat monthly fee enables you to scale up or down as your business changes, while providing each agent with the exact features required.

Your agents can connect to the solution from your business, their own homes, or almost any remote location. This gives you the flexibility to staff your contact center to deliver the service your customers demand, 24/7 if necessary.

Further, our TELUS Cloud Contact Center platform provides the perfect enabling technology to support your omnichannel customer care strategies (brochure).

Key advantages: Capabilities:
Evergreen Pay for only what you use Limited up-front capital investment Flexibility to increase scale without new capital Enterprise-grade functionality Rapid speed to market Enterprise-grade Cisco UCCE solution Select from virtual private cloud or dedicated private cloud options Omni-channel (email, chat, social media, etc.) access Detailed, pre-configured, real-time, statistical reporting Quality monitoring/call recording Workforce management Customer relationship management

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.

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We've increased the KPIs on the program, and TELUS International continues to meet or exceed them. Today, TELUS International operates this part of our business more efficiently than we ever did.

Director, Purchasing & Inventory Management
National telecom provider