Press & awards
Press | Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Contact Center Pipeline: How handprints on a wall can drive top-line growth
TELUS International President and CEO, Jeffrey Puritt, discusses the company’s social responsibility efforts and the positive impacts events like the TELUS Days of Giving have on the local community, team member engagement and long-term business growth.
Read more- 2018
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August 13, 2018
Customer Think: Relentless execution: The key to TELUS International’s customer experience success
With a customers first strategy that prioritizes the employee experience, TELUS International has taken a unique path to becoming a CX leader.
Bob Thompson
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July 19, 2018
ATD: A roadmap to global leadership development
Insights on global leadership development from TELUS International, recent winner of the ATD Excellence in Practice Award.
Kristen Fyfe-Mills
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June 22, 2018
Fortune: Special section on The 2018 Global Outsourcing 100
The Global Outsourcing 100 is the annual listing of the world’s best outsourcing service providers published by IAOP. TELUS International received star recognition in all five categories: Size & Growth, Awards & Certifications, Programs for Innovation, Programs for CSR, and Customer References.
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June 21, 2018
The Future of Work Podcast: Interview with Jeffrey Puritt, President and CEO, TELUS International
Jeffrey Puritt discusses how to ensure you are a destination of choice for talent, the business value of culture, his view on the future of leadership and more.
Jacob Morgan
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May 31, 2018
Finance Monthly: How digital transformation is helping brands meet the heightened expectations of today’s consumers
Finance Monthly recently spoke with Rajeev Tandon, CEO of Xavient Digital – powered by TELUS International, about how future competitiveness will be determined by those who make digital evolution a part of their core DNA to continuously adapt ahead of their competitors.
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May 31, 2018
Channelnomics: AI shrouded in misconceptions
Artificial intelligence is getting a lot of attention today, but many businesses have little understanding about what they can and cannot accomplish through AI. Michael Ringman, TELUS International CIO, discusses some of the common misconceptions with Chanelnomics.
Scharon Harding
Awards | Our commitment to putting customers first is evident in our award-winning CX digital solutions as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Customer Experience Innovation awards
2018
Company of the Year – Gold Stevie Award
TELUS International was named the winner of a Gold Stevie Award in the Company of the Year - Business or Professional Services - Large category. More than 74 nations took part with over 3,900 nominations submitted across all categories.
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2018
Top 1000 Companies Worldwide for Millennial Women
The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS International is a Top 150 Worldwide Honoree.
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2018
Outsourcing Provider of the Year
The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS International was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.
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2018
Best Workplace
The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.
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2018
Contact Center Outsourcing (CCO) PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS International was rated a Major Contender in its first year participating in the annual industry assessment.
2018
Business Leader in CSR
The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.
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2018
Europe’s Fastest Growing Companies
Voxpro – powered by TELUS International was named on the Financial Times 1,000 list which ranks companies in 31 European countries that have achieved the highest compound annual growth rate in revenue between 2013 and 2016.
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2018
Best CSR Initiative
TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.
2018
LearningElite Winner
TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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2018
Mogul’s Top 100 Innovators in Diversity & Inclusion
The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.
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2018
Best Front-Line Team of the Year – Philippines
The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.
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2018
Recruiter Awards Finalist
The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’
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2018
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
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2017
ATD Excellence in Practice Award
ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.
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2017
Bulgarian Donations Forum
The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.
2017
Aon Hewitt – Commitment to Engagement
TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.
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2017
Canada’s Most Powerful Women: Top 100
Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
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2017
Cisco Cloud Partner of the Year
For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2017
Asia CEO Awards – CSR Company of the Year
The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.
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2017
Top 100 Innovators in Diversity and Inclusion
TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.
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2017
Learning in Practice – The Strategy Award
The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.
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2017
Best Call Center Company in the Philippines
For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.
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2017
Services Exporter of the Year – El Salvador
TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.
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2017
Fastest-Growing Company of the Year
TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.
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2017
IT World Awards
Xavient Digital earned Gold in the Best IT Software, Business Intelligence & Analytics category, for its Real Time Deep Learning Customer Interaction Engine v2.035 as well as in the Most Innovative IT Software, Network Management category, for its Network Configuration Management Platform XNCM v3.75
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2017
Outsourcing Provider of the Year
TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.
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2017
Achievers 50 Most Engaged Workplaces
The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.
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2017
Omnichannel Provider of the Year – Finalist
TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.
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2017
Romanian Outsourcing Awards for Excellence
TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.
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2017
LearningElite Winner
TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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2017
IAOP – Global Outsourcing 100
TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
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2016
ATD Excellence in Practice
Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.
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2016
Corporate Industry Champion
Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!
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2016
Most Innovative Office in RO
CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.
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2016
Cisco Cloud Partner of the Year
For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2016
Learning in Practice
TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.
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2016
Executive of the Year
Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.
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2016
PEZA Outstanding Community Project – Philippines
TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.
2016
CEO of the Year – Philippines
Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.
2016
Topbrands – Guatemala
As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.
2016
LearningElite Winner
Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.
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2015
Skillsoft Perspectives – talent development
Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.
2015
Business Leader in Corporate Social Responsibility – Europe
Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.
2015
Wellbeing Master @ Work – Europe
At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.
2015
Corporate National Volunteer award – Philippines
Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’
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