Press & awards
Press | Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.
Contact Center Pipeline: How handprints on a wall can drive top-line growth
TELUS International President and CEO, Jeffrey Puritt, discusses the company’s social responsibility efforts and the positive impacts events like the TELUS Days of Giving have on the local community, team member engagement and long-term business growth.
Read more- 2019
-
January 24, 2019
ZDNet: Millennials demand more social media engagement in exchange for loyalty
Social media is at the crossroads of customer experience and customer satisfaction –- and all businesses need to have a strong social presence. But how loyal are millennials?
Eileen Brown
-
January 2, 2019
Total Retail: Omnichannel: The Gold Standard in Customer Experience
In order to create, implement and successfully execute an omnichannel strategy, companies must focus on three things: people, processes and technology.
Michael Ringman
- 2018
-
December 13, 2018
Contact Center Pipeline: Recruiting for the modern contact center
The competition for top talent is heating up. Marilyn Tyfting, TELUS International CCO, shares insights on attracting the best job candidates with a compelling employer brand that current and potential employees want to engage and share.
Susan Hash
-
December 13, 2018
ANI: Xavient Digital – powered by TELUS International is investing in India
Within a year of partnering with TELUS International, Xavient Digital has inaugurated two new facilities in Delhi-NCR, grown the team in India by more than 400 team members to 1,700, and expanded the business to include customer service excellence.
Press Release
-
December 11, 2018
Business Wire: A New TELUS International Study Reveals That Social Media May Give Brands a Second Chance to Make a First Impression with Millennials
A new survey commissioned by TELUS International, and conducted online by The Harris Poll to over 2,000 U.S. adults, found that 62% of millennials (ages 18-34) would likely recommend a brand that has an exceptional social media presence, even if they were not initially happy with their product or service.
Press Release
-
November 1, 2018
Finance Monthly: Blockchain and Fintechs – A Perfect Marriage
In this Q&A interview with Finance Monthly Magazine, Neeraj Sabharwal, Director of Cloud and Big Data Solutions at Xavient Digital - powered by TELUS International, discusses the growth of fintechs and the power of blockchain - and why the two go together so well.
Awards | Our commitment to putting customers first is evident in our award-winning CX digital solutions as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Customer Experience Innovation awards
2019
The Best of the Global Outsourcing 100
The list features companies that have led the development of the industry over the past decade. Results were based on an evaluation of the scoring over the entirety of The Global Outsourcing 100.
Read more
2018
Canada’s Most Powerful Women: Top 100
For the second consecutive year, Marilyn Tyfting, chief corporate officer for TELUS International, has been named one of Canada’s Most Powerful Women; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
Read more
2018
Best Place to Work (Large) & Enterprise Product of the Year
The Best in Biz North America Awards is an independent awards program judged by prominent editors and reporters from top-tier media publications. TELUS International received silver in the Best Places to Work (Large) category and silver in Enterprise Product of the Year category for the TELUS Cloud Contact Center (TC3) solution.
Read more
2018
Best Employer – Philippines
TELUS International was named one of four Best Employers in the Philippines by Aon. The organizations recognized achieved Employee Engagement scores of 88%, compared to a market average of 72%.
Read more
2018
Most Generous Contributor in the Community
The Bulgarian Donations Forum Awards acknowledge companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Recipients are determined by the volume of financial investments and the qualities of their programs.
2018
People’s Choice Stevie Award for Favorite Companies
TELUS International won the People's Choice Stevie Award for Favorite Companies in the Business or Professional Services category. Winners were determined through a worldwide public vote with more than 22,000 votes cast.
Read more
2018
Achievers 50 Most Engaged Workplaces in North America
The Achievers 50 Most Engaged Workplaces Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.
Read more
2018
Company of the Year – Gold Stevie Award
TELUS International was named the winner of a Gold Stevie Award in the Company of the Year - Business or Professional Services - Large category. More than 74 nations took part with over 3,900 nominations submitted across all categories.
Read more
2018
Top 1000 Companies Worldwide for Millennial Women
The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS International is a Top 150 Worldwide Honoree.
Read more
2018
Outsourcing Provider of the Year
The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS International was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.
Read more
2018
Best Workplace
The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.
Read more
2018
Learning! 100 Awards
The Learning! 100 Awards recognize the top organizations for their best-in-class learning and development programs, with learning cultures that create outstanding organizational performance.
Read more
2018
Contact Center Outsourcing (CCO) PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS International was rated a Major Contender in its first year participating in the annual industry assessment.
2018
Business Leader in CSR
The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.
Read more
2018
Europe’s Fastest Growing Companies
Voxpro – powered by TELUS International was named on the Financial Times 1,000 list which ranks companies in 31 European countries that have achieved the highest compound annual growth rate in revenue between 2013 and 2016.
Read more
2018
Best CSR Initiative
TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.
2018
LearningElite Winner
TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
Read more
2018
Mogul’s Top 100 Innovators in Diversity & Inclusion
The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.
Read more
2018
Best Front-Line Team of the Year – Philippines
The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.
Read more
2018
Recruiter Awards Finalist
The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’
Read more
2018
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Read more
2017
ATD Excellence in Practice Award
ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.
Read more
2017
Bulgarian Donations Forum
The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.
2017
Aon Hewitt – Commitment to Engagement
TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.
Read more
2017
Canada’s Most Powerful Women: Top 100
Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
Read more
2017
Cisco Cloud Partner of the Year
For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2017
Asia CEO Awards – CSR Company of the Year
The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.
Read more
2017
Top 100 Innovators in Diversity and Inclusion
TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.
Read more
2017
Learning in Practice – The Strategy Award
The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.
Read more
2017
Best Call Center Company in the Philippines
For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.
Read more
2017
Services Exporter of the Year – El Salvador
TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.
Read more
2017
Fastest-Growing Company of the Year
TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.
Read more
2017
IT World Awards
Xavient Digital earned Gold in the Best IT Software, Business Intelligence & Analytics category, for its Real Time Deep Learning Customer Interaction Engine v2.035 as well as in the Most Innovative IT Software, Network Management category, for its Network Configuration Management Platform XNCM v3.75
Read more
2017
Outsourcing Provider of the Year
TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.
Read more
2017
Achievers 50 Most Engaged Workplaces
The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.
Read more
2017
Omnichannel Provider of the Year – Finalist
TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.
Read more
2017
Romanian Outsourcing Awards for Excellence
TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.
Read more
2017
LearningElite Winner
TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
Read more
2017
IAOP – Global Outsourcing 100
TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Read more
2016
ATD Excellence in Practice
Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.
Read more
2016
Corporate Industry Champion
Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!
Read more
2016
Most Innovative Office in RO
CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.
Read more
2016
Cisco Cloud Partner of the Year
For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2016
Learning in Practice
TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.
Read more
2016
Executive of the Year
Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.
Read more
2016
PEZA Outstanding Community Project – Philippines
TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.
2016
CEO of the Year – Philippines
Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.
2016
Topbrands – Guatemala
As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.
2016
LearningElite Winner
Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.
Read more
2015
Skillsoft Perspectives – talent development
Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.
2015
Business Leader in Corporate Social Responsibility – Europe
Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.
2015
Wellbeing Master @ Work – Europe
At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.
2015
Corporate National Volunteer award – Philippines
Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’
Integrated BPO and ITO solutions
Learn about our outsourcing services:
Did you know?
TELUS International handles over 200 million BPO transactions annually via voice, email, chat, social media and back-office support.
Contact an
outsourcing expert
Let us answer your questions, provide more details, or share our industry expertise.
Get in touch