Press & awards
Hear what our experts have to say! Read about TELUS International in the media. We cover customer service best practices and trending BPO and ITO topics.
CRN: TELUS International CEO on Xavient acquisition plans, adding 15,000 employees in two years, and his BPO competition
In the wake of the Xavient announcement, Jeffrey Puritt, sat down with CRN to discuss the company's expanding workforce of nearly 30,000 and how TELUS International is well-positioned in the growing BPO and digital services market.
Read more- 2018
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April 23, 2018
PR Newswire: Xavient Digital – powered by TELUS International announces plans to hire 250 Next-Gen technology roles in the US
LAS VEGAS and SIMI VALLEY, Calif., April 23, 2018 /PRNewswire/ -- Two months after being acquired by leading global customer experience provider, TELUS International, the newly-branded Xavient Digital - powered by TELUS International has announced plans to hire 250 employees in Los Angeles, San Diego, and across the United States' Northeast Coast with a focus on the Greater Philadelphia region in Pennsylvania, New Jersey and Delaware.
Press Release
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March 28, 2018
Finance Monthly: Scaling your company? Customer experience should be at the core of your growth
Interested in scaling your company, or has the scaling process already begun? Finance Monthly connected with Dan Kiely, CEO of Voxpro – powered by TELUS International, a leading provider of customer experience, technical support, and sales operations, to discuss how to scale your business, and the importance of maintaining focus on customer service as your company grows.
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March 27, 2018
OfficeLovin’: A Tour of our cool new Dublin office | Voxpro – powered by TELUS International
Check out our amazing new office! Voxpro - powered by TELUS International occupies a unique position in its industry and the office brief was to reflect that through the design of a unique workplace. For its Dublin location, the company wanted a space that clearly responds to the technology brands with whom it works in partnership, while also feeling uniquely ‘Voxpro’.
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March 16, 2018
IDG Connect: Navigating the new outsourcing relationship
The format of outsourcing is changing, and that brings opportunities for an industry ready to take advantage. Jeffrey Puritt, President and CEO of TELUS International, discusses the value of creating an engaged outsourcing relationship.
Bianca Wright
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February 14, 2018
CRN: TELUS International CEO on Xavient acquisition plans, adding 15,000 employees in two years, and his BPO competition
In the wake of the Xavient announcement, Jeffrey Puritt, sat down with CRN to discuss the company's expanding workforce of nearly 30,000 and how TELUS International is well-positioned in the growing BPO and digital services market.
Alec Shirkey
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February 6, 2018
PR Newswire: TELUS International completes acquisition of Xavient Information Systems
LAS VEGAS and SIMI VALLEY, Calif., Feb. 6, 2018 /PRNewswire/ -- TELUS International today confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital - powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020.
Awards | Our commitment to putting customers first is evident in our award-winning BPO and ITO services as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Contact Center and BPO awards
2018
Europe’s Fastest Growing Companies
Voxpro – powered by TELUS International was named on the Financial Times 1,000 list which ranks companies in 31 European countries that have achieved the highest compound annual growth rate in revenue between 2013 and 2016.
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2018
Best Outsourcing Provider – Finalist
The ICMI awards recognize contact centers around the world that most embody contact center excellence. TELUS International has been named a finalist in the 'Best Outsourcing Provider' category. Winners will be announced on May 22.
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2018
Best CSR Initiative
TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.
2018
LearningElite Winner
TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
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2018
Mogul’s Top 100 Innovators in Diversity & Inclusion
The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.
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2018
Best Front-Line Team of the Year – Philippines
The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.
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2018
Recruiter Awards Finalist
The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’
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2018
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Read more
2017
Bulgarian Donations Forum
The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.
2017
Aon Hewitt – Commitment to Engagement
TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.
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2017
Canada’s Most Powerful Women: Top 100
Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.
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2017
Cisco Cloud Partner of the Year
For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2017
Asia CEO Awards – CSR Company of the Year
The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.
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2017
Top 100 Innovators in Diversity and Inclusion
TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.
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2017
Learning in Practice – The Strategy Award
The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.
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2017
Best Call Center Company in the Philippines
For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.
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2017
Services Exporter of the Year – El Salvador
TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.
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2017
Fastest-Growing Company of the Year
TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.
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2017
Outsourcing Provider of the Year
TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.
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2017
Achievers 50 Most Engaged Workplaces
The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.
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2017
Omnichannel Provider of the Year – Finalist
TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.
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2017
Romanian Outsourcing Awards for Excellence
TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.
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2017
LearningElite Winner
TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.
Read more
2017
IAOP – Global Outsourcing 100
TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Read more
2016
ATD Excellence in Practice
Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.
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2016
Corporate Industry Champion
Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!
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2016
Most Innovative Office in RO
CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.
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2016
Cisco Cloud Partner of the Year
For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
2016
Learning in Practice
TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.
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2016
Executive of the Year
Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.
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2016
PEZA Outstanding Community Project – Philippines
TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.
2016
CEO of the Year – Philippines
Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.
2016
Topbrands – Guatemala
As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.
2016
LearningElite Winner
Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.
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2015
Skillsoft Perspectives – talent development
Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.
2015
Business Leader in Corporate Social Responsibility – Europe
Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.
2015
Wellbeing Master @ Work – Europe
At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.
2015
Corporate National Volunteer award – Philippines
Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’
Integrated BPO and ITO solutions
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