Customer Privacy Policy

For the purpose of this Privacy Policy the following terms shall have the following meanings. Terms defined elsewhere in this Privacy Policy shall have those meanings.

Business Contact Information refers to the business contact details of our Customers’ representatives.

Customer means a customer or potential customer of TELUS International who is a business, enterprise, sole proprietor or other organization.

Customer Personal Information means Business Contact Information and/or End User Personal Information.

Data Controller: The organization that determines the purposes and means of the processing of Personal Information.

Data Processor: The organization that processes Personal Information on behalf of the Data Controller.

End User means the users of Customers’ products or services, or clients, customers or patients of Customers.

End User Information means the Personal Information of End Users.

Personal Information means any information relating to an identified or identifiable natural person.

Processing means the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, collection, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Information.

This Privacy Policy applies to Customer Personal Information that is in TELUS International’s custody for the purposes of providing services to the Customer. It includes Customer Personal Information that is in the possession of service providers who have been contracted to provide services on TELUS International’s behalf.

The application of this Privacy Policy is subject to the requirements or provisions of any applicable legislation, regulations, agreements or the ruling of any court or other lawful authority.

All TELUS International employees, contractors and agents with access to Customer Personal Information are required to comply with this Privacy Policy.

Our Accountability Commitment

TELUS International is responsible to our Customers for Customer Personal Information in TELUS International’s possession or custody, including information that has been transferred for processing by TELUS International to a service provider or a third party in the course of conducting TELUS International’s business.

Where the GDPR applies to TELUS International’s processing of Personal Information:

• TELUS International acts as a Data Processor for its Customers, which effectively means that it processes End User Personal Information on behalf of its Customers in order to provide services to those Customers.
• TELUS International acts as a Data Controller in respect of Business Contact Information that it collects and processes in order to develop its business and sell services to its customers.

TELUS International acts as a Business Associate (as such term is defined in HIPAA) for certain of its Customers, which effectively means that it processes Personal Health Information on behalf of its HIPAA covered-entity Customers in order to provide services to those Customers.

Executive Responsibility

Protecting privacy is an integral part of our services and all members of TELUS International’s executive team have a responsibility to enable and oversee operational compliance with TELUS International’s privacy policies and procedures within their own areas of responsibility, ensuring all business units are properly aware of and resourced to meet our privacy obligations.

Employee Accountability

As a core commitment of TELUS International, all members of the TELUS International team undergo mandatory annual privacy training to ensure their continued awareness of and compliance with applicable laws and our policies, including this Privacy Policy; we recognize that all employees play a role in earning and maintaining Customer trust and we undertake ongoing privacy awareness activities to create a culture of privacy at TELUS International.

Our Privacy Office

TELUS International has created a Privacy Office which is responsible for maintaining an accountable privacy management program specifically designed to protect the privacy of our Customers, and for setting policies and procedures to earn and maintain our Customers’ trust in our data handling practices.

TELUS International maintains an information security governance program to protect Customer Personal Information.

TELUS International, in compliance with its security policy, employs security measures appropriate to the sensitivity of the information in an effort to protect Customer Personal Information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction. TELUS International maintains security certifications including PCI-DSS 3.0., SSAE16 SOC1 and SOC2 as part of its governance program.

TELUS International’s security measures include but are not limited to the following:

• using appropriate administrative, physical and technical security controls designed to prevent and detect unauthorized access to Customer Personal Information;
• employing encryption for data at rest and in transit, tokenization, de-identification and other mechanisms to protect Customer Personal Information as appropriate;
• limiting access to Customer Personal Information to a need-to-know basis and applying the principles of least privilege and role-based access control;
• requiring secure disposal of any media containing Customer Personal Information;
• prohibiting the use of Customer Personal Information in non-production or demonstration environments except with the express consent of the Customer;
• implementing a Secure by Design methodology in our work processes;
• identifying and assessing reasonably foreseeable risks to the integrity, confidentiality or availability of Customer Personal Information that we hold and taking reasonable steps to mitigate those risks through the implementation of safeguards; and
• regular testing of our safeguards and our overall security program.

TELUS International protects Customer Personal Information shared with service providers by employing contractual or other means in an effort to ensure that any such service provider will provide a comparable level of protection while Customer Personal Information is being processed by that service provider.

TELUS International employment agreements include contractual provisions for the safeguarding and proper usage of confidential information (including Customer Personal Information) accessible to our employees in the course of their employment. TELUS International takes appropriate disciplinary measures where necessary to enforce this Privacy Policy.

TELUS International has developed a comprehensive incident readiness and response plan designed to identify the cause, extent and nature of an incident involving Customer Personal Information and to allow timely reporting to the Customer in accordance with Applicable Privacy Laws and our contractual terms.

TELUS International will provide reasonable assistance to our Customers to investigate and assist in the reporting of the incident to regulatory authorities or other required parties to prevent or minimize any loss or harm arising from such incident.

We want to be transparent with our Customers about the purposes for which we collect and use Customer Personal Information. TELUS International receives Customer Personal Information from its Customers and End Users and collects Customer Personal Information from other entities or individuals on behalf of its Customers. We limit the collection of Customer and End User Personal Information to that which is necessary to fulfill the purposes identified herein and in accordance with the contractual agreement with the Customer. TELUS International requires its Customers to share Customer and End User Personal Information with TELUS International only to the extent that such information is lawfully obtained and necessary and sufficient for the purposes identified in this Privacy Policy and any contractual agreement.

TELUS International does not use Customer Personal Information for purposes other than as set out in this Privacy Policy and in accordance with the contractual agreement with the Customer, except as otherwise required or permitted by applicable law.

For further details on what personal information we collect and process, please see the End User Personal Information & Business Contact Information sections below.

For the purposes of the GDPR and other applicable laws, TELUS International shall be the Data Processor in respect of End User Personal Information and the relevant Customer shall be the Data Controller. TELUS International is the Data Controller in respect to the Business Contact Information.

TELUS International maintains procedures for addressing and responding to all inquiries or complaints about TELUS International’s handling of Personal Information. These can be forwarded on a confidential basis to our Privacy Office at DPO.EU@telusinternational.com

TELUS International has appointed Data Protection Officers to oversee data privacy compliance in its Philippine and European Union operations and interface with the TELUS International Privacy Office. They may be contacted at:

For The Philippines: Glenda Lim, DPO.PH@telusinternational.com For the EU: Katrin Albrecht, DPO.EU@telusinternational.com

TELUS International will investigate all complaints concerning compliance with this Privacy Policy. If a complaint is found to be justified, TELUS International will take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures.

What End User Personal Information Do We Process?

In order to provide services to Customers, we process Personal Information that relates to End Users and which is entrusted to TELUS International by Customers in order for TELUS International to provide services to Customers which may be used by or otherwise affect the End Users. Such Personal Information consists of amongst others:

• names;
• email addresses;
• mailing addresses;
• telephone numbers;
• information for account administration (such as usernames and passwords);
• IP addresses;
• behavioural information (such as interactions, preferences, habits, feedback, needs and problems);
• voice recordings, images and video;
• financial information (such as credit card numbers, bank account names and details and account histories); and
• special categories of data (such as personal health information and other health data).

How is End User Personal Information processed?

We process End User Personal Information as instructed by our Customers in order to:

• provide products and services that are tailored to Customers’ and End Users’ requirements as defined in our Customer contracts;
• ensure that our products and services continue to be responsive to Customers’ and End Users’ requirements, including by providing technical support and training, and improve functionality;
• investigate and resolve incidents and Customer or End User complaints;
• promote or sell products or services to End Users as directed by our Customers, in accordance with any applicable marketing or telemarketing legislation; and
• write or modify software applications and computer code, on behalf of TELUS International Customers.

How May We Disclose End User Personal Information?

1) Third Party Service Providers

We may disclose End User Personal Information to certain vendors to provide us with services, such as information technology services, legal, consulting, auditing and related services.

We may also subcontract certain of our services to subcontractors, subject to the terms of our contracts with Customers.

Where we enter into a relationship with any vendor or subcontractor, we will have contracts in place in order to ensure that End User Personal Information is protected in accordance with Applicable Privacy Laws.

2) Group Companies

We may disclose some End User Personal Information between two or more of our group companies; including companies in other countries, in order to ensure that we are dedicating the appropriate group resources to Customer requirements, and complying with our Customer contract.

3) Legal Obligations

There may be certain legal reasons for disclosing End User Personal Information:

• to enforce our terms and conditions and contracts with Customers
• to protect our group operations and rights
• to protect the rights and safety of our Customers and End Users
• to comply with court orders, enforcement actions by regulators or any other legal proceedings
• to pursue any remedies available to us or limit damages that we may suffer
• to respond to requests from public and governmental authorities, including public and governmental authorities outside of Customers’ countries of establishment
• to comply with any other relevant aspects of applicable laws from time to time, including applicable laws outside of Customers’ countries of establishment.

How do we Protect End User Personal Information that is Disclosed Internationally?

TELUS International complies with Applicable Privacy Laws when transferring End User Personal Information to and from different countries.

For transfers of Customer Personal Information outside of the EU to a third country that does not afford an adequate level of protection of Personal Information according to the European Commission, TELUS International has appropriate safeguards in place, and such transfers are made on the condition that enforceable rights and remedies are available for individuals to which the Personal Information being transferred relates.

The appropriate safeguards that TELUS International has in place consist of standard contractual clauses that have been approved by the European Commission and Privacy Shield compliance. TELUS International’s Privacy Shield registration can be found on the Privacy Shield list here.

Consent

As TELUS International does not have a direct relationship with the End Users, TELUS International requires that every Customer obtain any necessary consents or other authorizations required under Applicable Privacy Laws, so that TELUS International may process End User Personal Information for the purposes set out in this Privacy Policy on behalf of the Customer.

Retention

TELUS International has a policy respecting records retention and an associated retention schedule and will keep End User Personal Information only as long as it remains necessary or relevant for the purposes of providing services to Customers and in accordance with the terms and conditions of the contractual agreement with the Customer, unless longer retention is otherwise required to meet legal or regulatory requirements.

Accuracy

TELUS International does not verify the accuracy of End User Personal Information when it is received from a Customer. TELUS International relies on its Customers to ensure the accuracy and completeness of the End User Personal Information that has been supplied to TELUS International for the identified purposes and in order for TELUS International to perform services for its Customers.

TELUS International will take reasonable steps to maintain the integrity of the End User Personal Information, and will ensure that appropriate safeguards are in place to protect any End User Personal Information in its custody (as described in the Safeguards Section).

Individual Rights

Unless we specifically contract to do so as part of the provision of services to a Customer, TELUS International will not generally respond directly to requests or inquiries from End Users with regards to the processing of their Personal Information. We will instead make reasonable efforts to direct inquiries and access requests made by End Users to the appropriate Customer.

Customers should advise End Users to consult Customers’ own privacy policies to familiarize themselves with their rights under Applicable Privacy Laws.

What Business Contact Information Do We Collect?

In order to provide services to Customers, we collect and process Personal Information from Customer representatives at various stages of our relationship with Customers, such as when Customers approach us to find out information about our services, and when we continue to work with Customers to provide tailored solutions to their requirements. Such Personal Information consists of, amongst others:

• names;
• email addresses;
• mailing addresses;
• telephone numbers; and
• IP addresses.

How Do We Use Business Contact Information?

We use Business Contact Information in order to:

• communicate with Customers throughout their relationship with TELUS International;
• understand Customer needs and preferences;
• provide products and services that are tailored to Customers’ and End Users’ requirements;
• ensure that our products and services continue to be responsive to Customers’ and End Users’ requirements;
• bill Customers and process Customer payments;
• promote or sell products or services to Customers;
• further our business objectives, such as to perform data analysis, audits, to enhance, improve or modify our services, to determine the effectiveness of our promotional campaigns and to operate and expand our business activities; and
• meet any regulatory or legal requirements.

What Are Our Legal Bases for Processing Business Contact Information?

Where the GDPR applies to our processing of Business Contact Information, our legal bases under the GDPR for processing Business Contact Information are as follows:

• Our legitimate interests: processing is necessary for us to develop our customer relationships, study how customers use our products and services, develop our business and inform our marketing strategy. To find out more about the balancing test that we conduct to balance our interests against the privacy rights of our customer representatives please contact us.
• In order to perform a contract with our customers.
• In order to comply with certain legal obligations that we may have, as further described in the next section.

How May We Disclose Business Contact Information?

1) Third Party Service Providers

We may disclose Business Contact Information to certain service providers that we use to provide us with services, such as information technology services, client management services, payment processing services, SAAS-based financial applications, legal, accounting, consulting, auditing and related services.

We may also subcontract certain of our services to subcontractors, subject to the terms of our contracts with Customers.

Where we enter into a relationship with any service provider or subcontractor, we will have contracts in place with such service provider or subcontractor, in order to ensure that Business Contact Information is protected in accordance with Applicable Privacy Laws.

2) Group Companies

We may disclose some Business Contact Information between two or more of our group companies; including companies in other countries, in order to ensure that we are dedicating the appropriate group resources to Customer requirements, as well as for certain of our business purposes, such as for internal record keeping, accounting and regulatory compliance.

3) Corporate Transactions or Events

We may disclose Business Contact Information to third parties in connection with a corporate reorganization, merger, restructuring, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any litigation, bankruptcy, insolvency or similar proceedings.

4) Legal Obligations

There may be certain legal reasons for disclosing Business Contact Information:

• to enforce our terms and conditions and contracts with Customers
• to protect our group operations and rights
• to protect the rights and safety of our Customers
• to comply with court orders, enforcement actions by regulators or any other legal proceedings
• to pursue any remedies available to us or limit damages that we may suffer
• to respond to requests from public and governmental authorities, including public and governmental authorities outside of Customers’ countries of establishment
• to comply with any other relevant aspects of applicable laws from time to time, including applicable laws outside of Customers’ countries of establishment,

How do we Protect Business Contact Information that is Disclosed Internationally?

TELUS International complies with Applicable Privacy Laws when transferring Business Contact Information to and from different countries.

For transfers of Customer Personal Information outside of the EU to a third country that does not afford an adequate level of protection of Personal Information according to the European Commission, TELUS International has appropriate safeguards in place, and such transfers are made on the condition that enforceable rights and remedies are available for individuals to which the Personal Information being transferred relates.

The appropriate safeguards that TELUS International has in place consist of standard contractual clauses that have been approved by the European Commission and Privacy Shield compliance. TELUS International’s Privacy Shield registration can be found on the Privacy Shield list here.

Consent

When TELUS International collects Business Contact Information from the representatives of our Customers, we will advise through a notice the purpose for the collection of the Personal Information and its use in accordance with this policy.

Retention

TELUS International has a policy respecting records retention and an associated retention schedule and will keep Business Contact Information only as long as it remains necessary or relevant for the purposes of offering and providing services to Customers and in accordance with the terms and conditions of the contractual agreement with the Customer, unless longer retention is otherwise required to meet legal or regulatory requirements.

Accuracy

TELUS International will make reasonable efforts to maintain the accuracy and integrity of Business Contact Information in its custody and will safeguard it as established in the relevant section of this policy.

Individual Rights

Customer representatives may have the following rights to the extent permitted under Applicable Privacy Laws regarding access to the Business Contact Information in TELUS International’s custody:

• the right to request access to Personal Information
• the right to request correction of Personal Information
• the right to request erasure of Personal Information
• the right to object to processing of Personal Information
• the right to request restriction of processing of Personal Information
• the right to request transfer of Personal Information
• the right to complain to their relevant national supervisory authority about the processing of their Personal Information

Please refer to the “Contacting Us” section for further information.

When you visit our website for the first time, we ask for your consent before using cookies that are not necessary for the functioning of the TELUS International website, while we give you the possibility to change your preferences at any time.

When you visit this website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click, or your preferred browsing language), and allow us to provide a better web browsing experience to you over time. The cookies we send do not give us access to your computer or allow us to collect or process any personal information. You can adjust your web browser’s settings to detect or disable cookies if you prefer, but this may affect the use of this site.

For more information about how we use any information that you may provide because of the use of this site and the terms of our privacy policy, please read the terms of our privacy policy found here: https://telusinternational.com/privacypolicy. If you proceed to use this website, you consent to us using, from time to time, information that we collect through our website cookies subject to the terms of this cookie policy and our privacy policy.

Other Linked Programs and Systems that use Tracking Technologies

Privacy statement for the use of Pardot

Our website uses Pardot a software of Pardot LLC, USA a subsidiary of salesforce.com inc. This software is used in the field of inbound marketing and helps us, among other things, by means of statistical analysis and evaluation of the logged user behaviour, to better coordinate and optimize our marketing strategy. Cookies are used (see below). You can prevent the storage of cookies by setting your browser software accordingly at any time or by the deletion of the cookies already stored and manage your cookies settings while using TELUS International’s website on your first visit and at any other time by using the “Cookie Preference” link at the bottom of this page . Please note that if cookies are blocked, you may not be able to use the services provided on our website to their fullest extent. For more information, see the terms of use and the data protection guidelines of Pardot LLC at https://www.pardot.com/legal/site-terms-of-service/ and https://www.salesforce.com/company/privacy/. All information we collect is subject to this data protection notice. Contact: Salesforce Data Protection Officer (Salesforce Privacy Team), 415 Mission St., 3rd Floor, San Francisco, CA 94105, USA, email: legal@pardot.com

Privacy Statement on Operation and Use of Facebook

TELUS International has integrated components of the company Facebook on this website. Facebook is a social network.

A social network is an Internet-based social meeting place, an online community that typically allows users to communicate with each other and interact in virtual space. A social network can serve as a platform to exchange views and experiences, or allows the Internet community to provide personal or business information. Facebook allows social network users to create private profiles, upload photos and socialize via friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. Persons responsible for the processing of Personal Information, if the person concerned lives outside the US or Canada, are reachable at Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

Each visit to any of the individual pages of this website, which is operated by TELUS International and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the person concerned automatically by the respective Facebook Component causes a representation of the corresponding Facebook component of Facebook to download. An overview of all Facebook plug-ins can be found at https://developers.facebook.com/docs/plugins/?locale=en_US. As part of this technical process, Facebook receives information about which specific subpage of our website is visited by the person concerned.

If the data subject is simultaneously logged into Facebook, with each visit to our website by the data subject, Facebook recognizes which specific subpage of our website the data subject visits during the entire duration of the respective stay on our website. This information is collected through the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the person concerned activates one of the Facebook buttons integrated on our website, for example the “Like” button, or if the person concerned makes a comment, Facebook assigns this information to the personal Facebook user account of the person concerned and saves this Personal Information.

Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged into Facebook at the same time as accessing our website; this happens regardless of whether the person clicks on the Facebook component or not. If such a transfer of this information to Facebook is not wanted by the data subject, he/she can prevent the transfer by logging out of their Facebook account before visiting our website.

The data policy published by Facebook, which is available at https://de-de.facebook.com/about/privacy/, provides information on the collection, processing and use of Personal Information by Facebook. It also explains what options Facebook offers to protect the privacy of the data subject. In addition, further applications are available that make it possible to suppress data transmission to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook.

Privacy Statement on Operation and Use of Twitter

TELUS International has integrated Twitter components on this website. Twitter is a multilingual publicly available microblogging service where users can post and distribute so-called tweets, which are limited to 280 characters. These short messages are available to anyone, including non-Twitter subscribers as well. The tweets are also displayed to the so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Twitter also allows you to address a broad audience via hashtags, links or retweets. The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA; for Europe: Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07, Ireland.

Each visit to any of the individual pages of this website, which is operated by TELUS International and on which a Twitter component (Twitter button) has been integrated, the Internet browser on the information technology system of the person concerned is automatically activated by the respective Twitter component causes to download a presentation of the corresponding Twitter component of Twitter. Further information on the Twitter buttons is available at https://about.twitter.com/en/resources/buttons. As part of this technical process, Twitter receives information about which specific subpage of our website is visited by the person concerned. The purpose of the integration of the Twitter component is to allow our users to redistribute the contents of this website, to promote this website in the digital world and to increase our visitor numbers.

If the data subject is simultaneously logged into Twitter, with each visit to our website by the data subject, Twitter recognizes which specific subpage of our website the data subject visits during the entire duration of the respective stay on our website. This information is collected through the Twitter component and assigned through Twitter to the data subject’s Twitter account. If the person concerned activates one of the Twitter buttons integrated on our website, the data and information transmitted with it are assigned to the personal Twitter user account of the person concerned and stored and processed by Twitter.

Twitter always receives information via the Twitter component that the data subject has visited our website if the data subject is logged into Twitter at the same time as accessing our website; this happens regardless of whether the subject clicks on the Twitter component or not. If such a transfer of this information to Twitter is not wanted by the data subject, he/she can prevent the transfer by logging out of their Twitter account before visiting our website. The applicable privacy policies of Twitter are available at https://twitter.com/privacy?lang=en.

Privacy Statement for Operation and Use of LinkedIn

TELUS International has integrated components from LinkedIn Corporation on this website. LinkedIn is an Internet-based social network that allows users to connect to existing business contacts and make new business contacts. Over 400 million registered people use LinkedIn in more than 200 countries. This makes LinkedIn currently the largest platform for business contacts and one of the most visited websites in the world.

LinkedIn’s operating company is LinkedIn Corporation, 2029 Stierlin Court Mountain View, CA 94043, USA. Privacy Policy outside the United States is handled by LinkedIn Ireland, Privacy Policy Issues, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Each visit to any of the individual pages of this website, which has a LinkedIn component (LinkedIn plug-in), causes the browser used by the person concerned to download a corresponding representation of the LinkedIn component. More information about the LinkedIn plug-ins can be found at https://developer.linkedin.com/plugins. As part of this technical process, LinkedIn receives information about which specific subpage of our website is visited by the data subject.

If the data subject is simultaneously logged into LinkedIn, with each visit to our website by the data subject, LinkedIn recognizes which specific subpage of our website the data subject visits during the entire duration of the respective stay on our website. This information is collected through the LinkedIn component and assigned through LinkedIn to the data subject’s LinkedIn account. If the person concerned activates one of the LinkedIn buttons integrated on our website, the data and information transmitted with it are assigned to the personal LinkedIn user account of the person concerned and stored and processed by LinkedIn.

LinkedIn always receives information via the LinkedIn component that the data subject has visited our website if the data subject is logged into LinkedIn at the same time as accessing our website; this happens regardless of whether the subject clicks on the LinkedIn component or not. If such a transfer of this information to LinkedIn is not wanted by the data subject, he/she can prevent the transfer by logging out of their LinkedIn account before visiting our website.

At https://www.linkedin.com/psettings/guest-controls, LinkedIn offers the ability to opt out of email messages, text messages, and targeted ads, as well as manage ad settings. LinkedIn also uses partners like Quantcast, Google Analytics, BlueKai, DoubleClick, Nielsen, Comscore, Eloqua and Lotame, who can set cookies. Such cookies can be refused at https://www.linkedin.com/legal/cookie-policy. LinkedIn’s privacy policy is available at https://www.linkedin.com/legal/privacy-policy. LinkedIn cookie policy is available at https://www.linkedin.com/legal/cookie-policy.

Privacy Statement for Operation and Use of YouTube

TELUS International has integrated YouTube components on this website. YouTube is an internet video portal that allows video publishers to freely watch video clips and other users for free viewing, rating and commenting. YouTube allows the publication of all types of videos, therefore, both complete film and TV programs, but also music videos, trailers or videos made by users themselves are available on the Internet portal.

YouTube’s operating company is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA, for Europe Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

Each visit to any of the individual pages of this website, which has a YouTube component (YouTube plug-in), causes the browser used by the person concerned to download a corresponding representation of the YouTube component. More information about YouTube can be found at https://www.youtube.com/yt/about/.

As part of this technical process, YouTube and Google receive information about which specific subpage of our website is visited by the data subject.

If the data subject is simultaneously logged into YouTube, with each visit to our website by the data subject, YouTube recognizes which specific subpage of our website the data subject visits during the entire duration of the respective stay on our website. This information is collected through the YouTube component and assigned through YouTube and Google to the data subject’s YouTube and Google account. If the person concerned activates one of the YouTube or Google buttons integrated on our website, the data and information transmitted with it are assigned to the personal YouTube and Google user account of the person concerned and stored and processed by YouTube.

YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is logged into YouTube at the same time as accessing our website; this happens regardless of whether the subject clicks on the YouTube video component or not. If such a transfer of this information to YouTube and Google is not wanted by the data subject, he/she can prevent the transfer by logging out of their YouTube account before visiting our website. YouTube’s privacy policy, available at https://www.google.com/intl/en/policies/privacy/ identifies the collection, processing, and use of personally identifiable information by YouTube and Google.

Additional linked Programs and Systems that use Tracking Technologies on TELUS International’s Career site

The following sections outline the programs and systems that are linked to this TELUS International Careers’ website (https://telusinternational.avature.net/en_US/careers/) and the specific roles and responsibilities of TELUS International and related third parties concerning the processing of Personal Information by way of the use the integrated tracking technologies.

Privacy Statement for Operation and Use of Xing

TELUS International has integrated components from Xing on this website. Xing is an Internet-based social network that allows users to connect to existing business contacts and make new business contacts. The individual users can create a personal profile at Xing. Companies can, for example, create company profiles or publish job offers on Xing. The operating company of Xing is XING SE, Dammtorstraße 30, 20354 Hamburg, Germany.

Each visit to any of the individual pages of this website, which has a Xing component (Xing plug-in), causes the browser used by the person concerned to download a corresponding representation of the Xing component.

More information about the Xing plug-ins can be found at https://dev.xing.com/plugins.

As part of this technical process, Xing receives information about which specific subpage of our website is visited by the data subject.

If the data subject is simultaneously logged into Xing, with each visit to our website by the data subject, Xing recognizes which specific subpage of our website the data subject visits during the entire duration of the respective stay on our website. This information is collected through the Xing component and assigned through Xing to the data subject’s Xing account. If the person concerned activates one of the Xing buttons integrated on our website, the data and information transmitted with it are assigned to the personal Xing user account of the person concerned and stored and processed by Xing.

Xing always receives information via the Xing component that the data subject has visited our website if the data subject is logged into Xing at the same time as accessing our website; this happens regardless of whether the subject clicks on the Xing component or not. If such a transfer of this information to Xing is not wanted by the data subject, he/she can prevent the transfer by logging out of their Xing account before visiting our website.

Xing’s privacy policy, available at https://www.xing.com/privacy, provides information about the collection, processing and use of personal information by Xing. In addition, Xing has posted privacy notices for the XING Share button at https://www.xing.com/app/share?op=data_protection.

Privacy Statement on Use and Use of WhatsApp

TELUS International has integrated components of WhatsApp on this website. WhatsApp is a messenger service. In this context, we offer our applicants the opportunity to contact us via WhatsApp.

If you use this option, you will automatically send us your mobile number. What should you consider when applying via WhatsApp?

The terms of use and privacy policy of WhatsApp apply. The data policy published by WhatsApp, available at https://www.whatsapp.com/legal/ provides information about the collection, processing and use of Personal Information by WhatsApp. It also explains what settings WhatsApp offers to protect the privacy of the data subject.

Operating Company of WhatsApp Inc., Arbitration Opt-Out, 1601 Willow Road, Menlo Park, CA 94025, USA.

The person responsible for the processing of Personal Information is WhatsApp Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland, if the data subject resides outside the United States or Canada.

We will not store your mobile number or personal information in the message for any purpose other than WhatsApp chat.

Please do not send us any pictures or videos as part of the communication. The chat will be deleted at the latest 3 months after the last contact with the candidate.

Privacy Statement for Operation and use of Google Analytics (with anonymization feature)

TELUS International has integrated on this website the component Google Analytics (with anonymization function). Google Analytics is a web analytics service. Web analysis is the collection and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website an affected person has come to a website (so-called referrers), which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used to optimize a website and for a cost-benefit analysis of Internet advertising. The operating company of the Google Analytics component is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

TELUS International uses the addition “gat.anonymizeIp” for web analytics via Google Analytics. By means of this addendum, the IP address of the Internet access of the data subject will be shortened and anonymised by Google if the access to our website is from a Member State of the European Union or from another state party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze visitor flows on our website. Among other things, Google uses the data and information obtained to evaluate the use of our website, to compile for us online reports showing the activities on our websites, and to provide other services related to the use of our website.

Google Analytics uses a cookie on the information technology system of the person concerned. What cookies are, has already been explained above.

By using this cookie Google is enabled to analyze the usage of our website.

Each visit to any of the individual pages of this website where the Google Analytics component has been integrated by the data collector, the Internet browser on the information technology system of the person concerned is automatically initiated by the respective Google Analytics component to submit data to Google for online analysis purposes. As part of this technical process, Google will be aware of Personal Information, such as the IP address of the person concerned, which serve, among other things, Google to track the origin of the visitors and clicks, and subsequently make commission settlements possible.

The cookies store personally identifiable information, such as access time, the location from which access was made, and the frequency of site visits by the data subject. Each time you visit our website, your personal information, including the IP address of the Internet connection used by the data subject is transferred to Google in the United States of America. This personal information is stored by Google in the United States of America. Google may transfer such Personal Information collected through the technical process to third parties.

The affected person can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradicting the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the information technology system of the person concerned. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software. Furthermore, the data subject has the option of objecting to and preventing the collection of the data generated by Google Analytics for the use of this website and the processing of this data by Google. To do this, the person must download and install a browser add-on at https://tools.google.com/dlpage/gaoptout

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as a contradiction. If the data subject’s information technology system is later deleted, formatted or reinstalled, the data subject must re-install the browser add-on to disable Google Analytics. If the browser add-on is uninstalled or disabled by the data subject or any other person within their sphere of control, it is possible to reinstall or reactivate the browser add-on.

Additional information and Google’s privacy policy can be found at https://www.google.com/intl/en/policies/privacy/ and https://policies.google.com/terms?hl=en. Google Analytics is explained in more detail at https://marketingplatform.google.com/intl/en/about/analytics/.

Privacy Statement on Operation and Use of Google AdWords

TELUS International has integrated Google AdWords on this website. Google AdWords is an Internet advertising service that allows advertisers to run both Google and Google Network search engine results. Google AdWords allows an advertiser to pre-set keywords that will display an ad on Google’s search engine results only when the search engine retrieves a keyword-related search result. In the Google Network, ads are distributed on topical web pages using an automated algorithm and according to pre-defined keywords. The operating company for the services of Google AdWords is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA; for Europe: Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Ireland.

The purpose of Google AdWords is to promote our website by displaying interest-based advertising on third-party websites and in the search engine results of Google’s search engine and by displaying advertisements on our website. If a data subject arrives on our website via a Google ad, a so-called conversion cookie will be stored on Google’s information technology system by Google.

What cookies are, has already been explained above.

A conversion cookie expires after thirty days and is not used to identify the data subject. Regarding the conversion cookie, if the cookie has not yet expired on our website, it can be traced back to certain sub-pages such as the shopping cart from an online shop system. The conversion cookie allows both us and Google to understand whether a data subject who came to our website via an AdWords ad generated revenue, ie, completed or canceled a purchase.

The data and information collected through the use of the conversion cookie are used by Google to create visitor statistics for our website. These visitor statistics are then used by us to determine the total number of users who have been sent to us through AdWords ads, in order to determine the success or failure of each AdWords ad and to optimize our AdWords ads for the future.

Neither our company nor any other Google AdWords advertiser receives any relevant information from Google that could identify the data subject.

The conversion cookie stores personally identifiable information, such as the web pages visited by the person concerned. Each time you visit our website, your personal information, including the IP address of the Internet connection used by the data subject, will be transferred to Google in the United States of America. This personal information is stored by Google in the United States of America. Google may transfer such Personal Information collected through the technical process to third parties.

The person concerned can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradicting the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a conversion cookie on the information technology system of the person concerned. In addition, a cookie already set by Google AdWords can be deleted at any time via the Internet browser or other software.

Furthermore, the data subject has the opportunity to object to Google’s interest-based advertising. To do this, the person concerned must access the link www.google.com/settings/ads from each of the Internet browsers they use and make the desired settings there.

Additional information and Google’s privacy policy can be found at https://www.google.com/intl/en/policies/privacy/

Under the CCPA, we are required to notify residents about the Personal Information that we collect about them, whether online or offline, and how we handle their Personal Information.

Categories of Personal Information that We Collect, Disclose, and Sell. Above we described the categories of Personal Information we collect from our Customers, which includes information about their end user customers (End User Information) and representatives (Business Contact Information). This Notice is directed to the scope of Personal Information that we collect about California residents in our capacity as a business, and not as a service provider. Accordingly, the Notice is focused on our collection and use of Business Contact Information, to the extent that we collect such information is subject to the CCPA.

We collect the categories of Business Contact Information as described above (see What Business Contact Information Do We Collect). We disclose Personal Information to service providers, Group Companies, in the event of a corporate transaction or event, and in furtherance of legal obligations, each of which is described above. We use Business Contact Information as described above (How Do We Use Business Contact Information), the main purpose of which is to communicate with you in the context of our business relationship (e.g., to provide the requested service).

We do not sell business contact information for monetary compensation. [Please note that the CCPA broadly defines a “sale” as disclosing or making available to a third party personal information in exchange for monetary or other valuable consideration. Although we do not monetize your information (e.g., we do not sell customer lists to other entities), we do make your information available in the following circumstances, which could be deemed to be a sale under CCPA: online advertising and analytics providers, e.g., we may permit such providers to place a cookie, tag, or other tracking tool on our website to assist us with our own advertising. These providers also may use your information to assist other companies with advertising as well.]

Your Rights. Except for the Right to Opt-Out and the Right of Non-Discrimination, this section does not apply to California residents who are business contacts to the extent that we are using your information in the context of our business relationship with your employer. California residents have the following rights:

• Notice at Collection. Right to be notified about the categories of personal information that we collect about you;
• Right to Opt-out of Sale of Personal Information. If you do not want us to share your information with advertising providers, click here.
• Delete: You may request that we delete your personal information; please note that exceptions apply to this request.
• Access: You may request (up to two times per twelve-month period) and, subject to certain exemptions, to receive a copy of the specific pieces of personal information that we have collected about you (in the past 12 months). You have the right to receive this information (at no cost to you) (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that you could provide to a different entity. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the: categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling their personal information; categories of third parties/with whom we have disclosed or shared their personal information for a business purpose; categories of third parties to whom the residents’ personal information has been sold and the specific categories of personal information sold to each category of third party.

Submitting Requests. Requests to Opt-out of Sale of Personal Information, Delete, and Access may be submitted by going to our California Individual Rights Page. We will respond to verifiable requests received from California consumers as required by law.

Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents’ data.

Financial Incentives. A business may offer financial incentives for the collection, sale or deletion of California residents’ personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California residents have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time, and may not be included in such incentives without their prior informed opt-in consent. We do not offer any incentives at this time.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please or email us at DPO.EU@telusinternational.com.

For our AI Community contributors: TELUS International AI, Inc., and its affiliates are committed to protecting your privacy by maintaining the integrity and confidentiality of the personal data we collect from you in the context of our supplier engagement process and the fulfillment of your contractual relationship with us as a member of our community of translators, raters, testers and interpreters.

Please click here to read the full privacy notice for contributors.