Research & case studies

White paper

Preparing for the digital customer experience – IDC InfoBrief (New!)

IDC, in partnership with TELUS International, examines the shifts in customer experience (CX) and the critical role that next-gen technology plays in both the transformation and ongoing evolution of all businesses in the new digital economy. Use this InfoBrief to set priorities and turbo-charge your digital transformation.

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Customer quote

All providers say they partner with their clients; TELUS International acts like a partner demonstrating their ability to deliver against our goals and strategies – instilling empathy with their agents, driving NPS scores and achieving sales performance success.

Division VP, retail industry

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.