Outsourcing for social good: A BPO perspective

The Business Process Outsourcing (BPO) industry was born out of a desire to cut operating costs. However, the industry is changing considerably.

Today, progressive BPOs are focused on creating an exceptional customer experience while delivering top-line value to their clients in a way that also addresses social inequities in the countries where they operate.

At the same time, clients are evaluating BPO suppliers on more than the conventional value proposition. Clients have come to recognize that Corporate Social Responsibility (CSR) is a vital way to assess the values of a company.

Partnering with Impakt Corporation, a leading global CSR consultancy, TELUS International explores why corporate social responsibility is becoming so important to the BPO industry and its clients, including the ability to create meaningful social change along with better business performance.

Download the insight paper: Outsourcing for social good

When it comes to corporate social responsibility (CSR), is there a new imperative for BPOs and their clients?

Download the PDF
  • File type: PDF
  • File size: 0.6 MB

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Partner quote

Many BPO companies stop at corporate charity. They make the poor objects of charity. I think TELUS understands sustainability and solidarity. It's about empowering the poor to help themselves and one another.

Tony Meloto, Founder of Gawad Kalinga, Philippines

Team member quote

Volunteering has changed my life. I really believe that education is the key for change; by helping kids develop their potential, we create better societies - along with that, the kids help create a better version of me!

Karen, Koodo account agent, El Salvador