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Learn more about our Advisory Services

Advisory Services

As competition increases, it’s more important than ever to carve out that competitive edge using out-of-the-box and design thinking.

For maximum impact, our DX and CX enablement solutions go hand in hand with additional Advisory Services designed to take even deeper dives into digital strategy, analytics, reporting, knowledge management, IT roadmaps and more. Whatever you call it - transformation, enablement, evolution - we have dedicated global teams and IT experts to drive brand value through DX and CX innovation.

digital consulting

Digital Strategy

Build your digital roadmap using customer-centric approaches and human-centered design.

Process consulting illustration. People working at computers with data and reports.

CX Process Consulting

Uncover the right processes for enhanced business efficiency and CX outcomes.

data analytics

Data & Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

Workforce Management Preview

Workforce Management Services

For all vendor and captive sites, optimize workforce efficiency via people, process and tech.

learning excellence

Learning Excellence Solutions

Invest in and empower your support teams to truly excel at serving customers.

business and process

Business & Process Transformation

Remain agile and responsive with our professional consulting services.

Thought Leadership

Cover image for the dynamic report "CX outsourcing in 2023" featuring the title and illustrations of customer support agents and related iconography

Executive survey results: CX outsourcing in 2023

Customer Experience

Episode cover image for Questions for now, a TELUS International podcast, featuring the episode title "How can brands keep up with algospeak?" and two illustrated characters using phones

How can brands keep up with algospeak?

Trust & Safety

Illustration of connected dots, meant to represent governance in AI data collection.

Data governance with AI data collection

AI Data

We can help

Learn more about our Advisory Services

Speak with a digital CX specialist today.

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain