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Advisory Services

As competition increases, it’s more important than ever to carve out that competitive edge using out-of-the-box and design thinking.

For maximum impact, our DX and CX enablement solutions go hand in hand with additional Advisory Services designed to take even deeper dives into digital strategy, analytics, reporting, knowledge management, IT roadmaps and more. Whatever you call it - transformation, enablement, evolution - we have dedicated global teams and IT experts to drive brand value through DX and CX innovation.

digital consulting

Digital Strategy

Build your digital roadmap using customer-centric approaches and human-centered design.

Process consulting illustration. People working at computers with data and reports.

CX Process Consulting

Uncover the right processes for enhanced business efficiency and CX outcomes.

data analytics

Data & Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

Workforce Management Preview

Workforce Management Services

For all vendor and captive sites, optimize workforce efficiency via people, process and tech.

learning excellence

Learning Excellence Solutions

Invest in and empower your support teams to truly excel at serving customers.

business and process

Business & Process Transformation

Remain agile and responsive with our professional consulting services.

Thought Leadership

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Deploying automation to assist agents at a consumer robotics company

Digital Experience

Photo of TELUS International team members in an office setting, gathered around laptop computers and taking written notes

How outsourcing can facilitate culture-led growth, according to leaders

People & Culture

Illustration of a diverse group of people standing in front of a globe, meant to symbolize impact sourcing

The critical role of impact sourcing on AI model expansion

AI Data

We can help

Learn more about our Advisory Services

Speak with a digital CX specialist today.

Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain