Power your generative AI initiatives

Generative AI Services

Explore our end-to-end solutions for the next generation of AI.

Generative AI (GenAI) technologies are continuously improving with new data sources, human-tuned training and testing datasets, and model evaluation and reinforcement learning from human feedback (RLHF) processes.

Regardless of where you're at in your generative AI journey, our comprehensive solutions can help quickly advance your AI initiatives. We offer the following services: data sourcing, dataset engineering, training and test datasets, content generation and enhancement, output evaluation and RLHF services, model testing and prompt generation and enhancement.

We also provide software engineering services to implementers of GenAI technologies, with extensive capabilities for application development throughout consultancy, design, build, deployment and maintenance phases.

With nearly two decades of AI experience in natural language processing (NLP), computational linguistics and content development, we produce high-quality deliverables that help solve "last-mile" AI challenges.

Abstract illustration meant to symbolize generative AI.

Comprehensive GenAI Solutions

From data sourcing to prompt engineering and enhancement, we can help accelerate your AI initiatives. Put our experienced, multilingual and on-demand AI services team to work.

GenAI in customer experience

The emergence of generative AI models has created endless opportunities to enhance the customer experience (CX). Leverage our nearly two decades of experience delivering customer service excellence through the right combination of people, processes and technology. With ongoing enhancements and new capabilities added regularly, some of our GenAI CX Solutions include:

  • Automated customer service solutions
  • Virtual agent and conversational app building (call deflection)
  • Automated summarization for interaction overviews, knowledge bases and self-service FAQs
  • Language translator, with automated detection, omnichannel support features and more
Human chat with generative AI on blue background

GenAI trust and safety solutions

Mitigate potential risks that may arise from AI-generated content. Our dedicated team of experts leverage robust content moderation mechanisms, policies and safeguards to prevent the dissemination of harmful or misleading information to foster a secure and trustworthy environment.

Our services include:

  • The establishment of effective and compliant rules for your generative AI implementations
  • GenAI content and deep fakes detection
  • Regulatory and compliance guidance
Illustration of code being filtered, meant to symbolize AI content moderation.

Dataset sourcing and engineering services

Our knowledgeable team of data sourcing specialists and computational linguists, and our global community of labelers (hundreds of languages and locales) accurately source, create and select complex datasets across content types and domains.

Labeling services include:

  • Sentiment analysis
  • Named entity recognition
  • Parts-of-speech tagging
  • Text classification
  • Personally identifiable information scrubbing
  • NSFW content identification
  • And much, much more

In addition to supporting core, foundational large language model (LLM) development, we help develop custom industry- and company-specific training and test datasets that augment foundational models.

Abstract illustration meant to symbolize clean AI data.

Model validation and tuning services

Our experts evaluate generative AI output across markets, languages and domains. We empower your fine-tuning and alignment efforts via RLHF processes.

Photograph of TELUS International team members gathered around a table in an engaging conversation.

Software engineering services

From consultancy through to design, build and implementation, our innovative and collaborative team of experts will help bring the transformation potential of GenAI to fruition with application development and workflow automation services, including:

  • GenAI-based application development
  • MLOps
  • AI and ML model development
Illustration of interconnected data points.

Success Stories

Illustration of numbers and a curved trend line, meant to symbolize GenAI services for a financial services client.

Machine learning matching algorithm optimizes conversions

Our financial services client required a tool to match prospective customers with the right advisor in a way that was as simple as a dating app.

Our team of generative AI experts created a custom-built machine learning matching algorithm to pair prospective clients with financial advisors who could help them achieve their specific investment goals.

The solution resulted in increases in both qualified leads and conversion rates, as well as a decrease in the amount of time required to close new leads.

Key results:

  • 336% increase in qualified leads sharing investable asset detail
  • 14% increase in client conversion rate
  • 34% decrease in time to close new leads

Optimize your generative AI

Leverage our Generative AI Solutions to create accurate and high-quality models across all domains and markets.

Image of a person using a mouse and keyboard with an overlay of visual elements like a search bar and illustrations of robots, meant to symbolize generative AI.