Robotic Process Automation | TELUS International

RPA implementation

Our team of automation experts have helped some of the world’s most respected global brands in their digital transformations. With a comprehensive understanding of both unattended and attended automation, we can tailor an intelligent RPA solution to meet your unique business needs.

Unattended automation

With unattended automation, bots are enabled via scripts to perform repetitive and rule-based processes without human interaction. With this technology, businesses can lower their operating costs, reduce errors, optimize resource allocation and unlock new levels of efficiency.

Attended automation

Attended automation combines the power of human intelligence with the efficiency of automation. RPA software is used to extract information from systems and related documents, preparing it for employee use. By seamlessly integrating automation with human workflows, businesses can increase productivity, reduce average handle time and enhance the customer experience.

RPA in Action

Combine the best of digital and human interaction using Robotic Process Automation.

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The value of partnership

Leverage our people, processes and technology to develop an automation solution that will add the most value to your organization.

Expertise

Our Business Process Excellence team consists of tenured, Lean Six Sigma professionals and documentation analysts that possess extensive knowledge in their respective fields. We leave no stone unturned when analyzing our clients’ service environments to identify and execute process improvement opportunities.

Efficient processes

We take a meticulous approach to uncovering the ideal areas where intelligent RPA can be implemented into an organization’s day-to-day operations. Our systematic methodology uncovers processes that can benefit from automation, spanning across various domains such as back-office, order processing, document processing, reporting, workforce management and much more.

Powerful partnerships

Our strategic partnerships with leading providers of RPA solutions such as Automation Anywhere, Google, Five9’s, Appian and others help to propel our clients to the forefront of innovation.

Improved outcomes

We have a proven track record of delivering outstanding performance metrics that fuel client satisfaction. Our customer-first focus results in improved key performance indicators such as net promoter score and quality scores.

Optimize your digital workforce with Intelligent Insights

A partner-agnostic platform designed to help your business monitor RPA and bot performance for better results.

Learn more

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Of key business decision-makers believe RPA can help employees focus on more meaningful, strategic tasks, according to Forrester.

According to Research and Markets, the global robotic process automation market is expected to grow at a CAGR of 31.5% between 2020 and 2026.

Increased operational accuracy achieved by a large ICT client (TELUS International case study).

Increased business efficiency and savings achieved by a large ICT client (TELUS International case study).

Robotic Process Automation (RPA) for better CX

Discover the benefits of Robotic Process Automation (RPA) including automated workflows, streamlined processes, greater accuracy, improved compliance, and even enhanced employee satisfaction. This video explains the benefits of implementing RPA solutions including what it’s like to partner with TELUS International.

Work smarter not harder

RPA integrates quickly and easily with your enterprise. There is no need to build new infrastructure or transform existing processes and workflows. We simply add an intelligent automation layer over what’s already there.

Increase productivity

An estimated 80% of a customer service agent’s time is taken up by repetitive back-office tasks. RPA can perform these duties around the clock and at high speeds.

Higher employee satisfaction

Freed from repetitive, low-skill tasks, team members can focus on more rewarding work like business process improvement, innovation and customer engagement.

Reduce customer effort

RPA solutions can automatically capture data from self-service portals and input it into other relevant systems, such as a CRM platform. Easier access to information creates greater efficiency for both agent and customer.

Greater accuracy & compliance

RPA completes a process the exact same way every time, offering consistency and dependability.

Scalability & flexibility

RPA can scale at the same pace as your organization. Integrated machine learning (ML) capabilities also allow the solution to take on more complex tasks over time.

RPA at work

Companies in any industry that want to boost efficiency, productivity and employee engagement will benefit from a carefully rolled-out RPA integration. RPA tasks can include:

Logging in to applications
Filling out forms
Extracting structured data
Merging data from multiple sources
Formatting data for reports
Copying and pasting information
Reading and writing databases
Connecting to system APIs
Opening emails and attachments
Moving files and folders
And more

Thought Leadership

Episode cover image for Questions for now, a TELUS International podcast, featuring an illustrated character examining an error on a document in relation to a form.

We can help

Discover how RPA can transform your business

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Proven formula for results

See how the Culture Value Chain can transform your customer experience organization.

Experience the Culture Value Chain

Uncover how to make inefficient workflows a thing of the past.