The TELUS International difference
According to McKinsey, most attempts to integrate RPA over the last 10 years have failed. Why? Largely because companies took an over-simplistic ‘plug-and-play’ approach to the roll-out of their RPA solution without clearly defined goals or consideration of cultural impact. Our digital experts will design a custom solution, assess the right fit for your organization, implement the project and measure its success.
Combine the best of digital and human interaction using Robotic Process Automation.
Robotic Process Automation (RPA)
Discover how TELUS International’s RPA solution can help your organization work smarter, not harder.
- case study
Implementing a Robotic Process Automation (RPA) solution with employee buy-in
Learn how TELUS International used RPA to make service interactions easier for both customers and employees by saving time, reducing costs and delivering greater accuracy.
According to NICE, an estimated 80% of a customer service agent’s time is taken up by repetitive back-office tasks.
According to Forrester, the RPA industry will be worth $2.9B by 2021.
Increased operational accuracy achieved by a large ICT client (TELUS International case study).
Increased business efficiency and savings achieved by a large ICT client (TELUS International case study).
Robotic Process Automation (RPA) for better CX
Discover the benefits of Robotic Process Automation (RPA) including automated workflows, streamlined processes, greater accuracy, improved compliance, and even enhanced employee satisfaction. This video explains the benefits of implementing RPA solutions including what it’s like to partner with TELUS International.
Work smarter not harder
RPA integrates quickly and easily with your enterprise. There is no need to build new infrastructure or transform existing processes and workflows. We simply add an intelligent automation layer over what’s already there.
An estimated 80% of a customer service agent’s time is taken up by repetitive back-office tasks. RPA can perform these duties around the clock and at high speeds.
Higher employee satisfaction
Freed from repetitive, low-skill tasks, team members can focus on more rewarding work like business process improvement, innovation and customer engagement.
Reduce customer effort
RPA solutions can automatically capture data from self-service portals and input it into other relevant systems, such as a CRM platform. Easier access to information creates greater efficiency for both agent and customer.
Greater accuracy & compliance
RPA completes a process the exact same way every time, offering consistency and dependability.
Scalability & flexibility
RPA can scale at the same pace as your organization. Integrated machine learning (ML) capabilities also allow the solution to take on more complex tasks over time.
RPA at work
Companies in any industry that want to boost efficiency, productivity and employee engagement will benefit from a carefully rolled-out RPA integration. RPA tasks can include:
- Logging in to applications
- Filling out forms
- Extracting structured data
- Merging data from multiple sources
- Formatting data for reports
- Copying and pasting information
- Reading and writing databases
- Connecting to system APIs
- Opening emails and attachments
- Moving files and folders
- And more